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Generate a service catalog request using Rest API

Hi, I have a requirement to integrate a third part application using which ill have submit a particular catalog item and must be able to generate a request and RITM in my servicenow instance. Since am new to the concept of API can I please get some a...

Supritha3 by Tera Contributor
  • 2167 Views
  • 7 replies
  • 0 helpfuls

Resolved! what is scratch pad?

what is scratch pad,  what is its use in business rules , client scripts, ui policies , workflows? what is difference between scratchpad and ajax in clientscripts ?

Resolved! Move change request state from review back to assess

Hello SN Community, I hope someone will help me with this. I am new to SN but really learning. I need step by step instruction as to how  move back  a change request state from Review State to Asses state. Becuase the change failed. Is it possible???...

Elias9 by Kilo Contributor
  • 7852 Views
  • 5 replies
  • 2 helpfuls

How to pass a sys_id or any other parameter to transform map?

Hello,I have two tables that they are classical master-detail tables. These are invoice tables that details table rows hold the detail information for the invoice items.I have import set, data source and transform map that I import data to details ta...

jamesgb by Kilo Explorer
  • 3681 Views
  • 13 replies
  • 0 helpfuls

attach original email to incident

Is it possible to attach the original email that auto-generated an incident to that incident? What we see is that the body of the email is moved to the incident description, and any attachments in the email get attached to the incident.   What I'd li...

greggh by Kilo Explorer
  • 4540 Views
  • 9 replies
  • 1 helpfuls

Resolved! how to Call UI action in client script

Hi, I have to hide a Ui action on the change form on change of the configuration item. How do I refer to the UI action in the on change client script of the configuration item field.Please help me out   Thanks, Shruthi.

Shruthi2 by Kilo Contributor
  • 5533 Views
  • 17 replies
  • 5 helpfuls

How can we allow end users to access question_choice records?

We are trying to use variable with type list collector and reference it to the question_choice table so we can manually define the choices of the variable without having to create a custom table (which is overkill for a few custom choices we need).  ...

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JC S_ by Mega Guru
  • 3905 Views
  • 9 replies
  • 4 helpfuls

Resolved! Restrict ITIL User from Change a User's Profile

When a ITIL user view's Open Incidents they see a Caller Field. If they click the name in the Caller Field they are taken to that User's Profile and are able to edit information on that, this creates a Security Issue for use.This also occurs when in ...

Resolved! Failing widget: 'Standard Ticket Conversations'

Hello,  I have scoped application in which have one record producer which creates Request from portal. While submiting the request we are getting some errors as below screenshot. Please anyone can help. Thank you!

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Simran6 by Kilo Guru
  • 3189 Views
  • 6 replies
  • 1 helpfuls