ITSM forum
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Ask a Question

Resolved! Hello experts, I was wondering is there a way to share list of records with groups or users from ServiceNow? I can see how to do it from a record but not to share the whole list. for example I am trying to share list of incidents with their assignmen

Hello experts, I was wondering is there a way to share list of records with groups or users from ServiceNow? I can see how to do it from a record but not to share the whole list. for example I am trying to share list of incidents with their assignmen...

Wendy20 by • Tera Expert
  • 1409 Views
  • 2 replies
  • 1 helpfuls

Approval Engines - what does it actually do?

Hey! So I came across a thing called Approval Engines in System properties. To solve a related issue regarding Flows, I'm considering to turn it off for sc_Req_item table.  However, we also have A LOT of traditional flows. If this is turned off (I un...

SNNoob by • Kilo Guru
  • 1321 Views
  • 1 replies
  • 0 helpfuls

Resolved! What if "ignore cache" checkbox is set to true for a "system property"

Hi all, I unknowingly set "ignore cache" checkbox is set to true for two "system properties", these values are static and not going to change. Would this give any impact, shall I continue without correcting it or need to be corrected. Thank you in ad...

Murgan by • Kilo Contributor
  • 2712 Views
  • 6 replies
  • 4 helpfuls

Resolved! How to get value from choice option from form

Hello Everyone, I need your help, I need to access the value of the drop-down menu which is available of form, and if the user select ABC from drop-down menu than it will compare the location and if user select XYZ then it will not. my code: var ch =...

TejasviR by • Tera Contributor
  • 1464 Views
  • 9 replies
  • 3 helpfuls

How do I remove a step from a workflow?

I am asking this question in a very basic way, please answer it in simple terms.  I received an enhancement to remove an approval requirement from a form in the service catalog.  I assume I should open the workflow and make the change there.  I have ...

Resolved! Need user name instead of sys id for a user from sys user table

Hi, As per a requirement need to display the requested for field of a Request , but as of now sys id of the requested for field is displaying and not name. My script is on UI action, where g_form.getValue(requested_for) is not working and also getDis...

Renu9 by • Tera Contributor
  • 956 Views
  • 2 replies
  • 1 helpfuls

Resolved! Display a new field in RITM to End user Service Portal

Hi, I have added one new date field "Estimated Delivery" to one of our RITM Catalog, now I would like to display the same field in Service Portal of the end user so that they can view the value updated in this field. Currently our Service portal is d...

find_real_file.png
Raghesh by • Giga Expert
  • 1895 Views
  • 6 replies
  • 2 helpfuls

Resolved! Incident autoclosure in 5 Business days

Hello , Is there a working solution to autoclose incidents after 5 business days excluding weekends and holidays? I have searched other community topics but any of them not working The best solution is to created a scheduled job fired daily and check...

Interactive filter not updating in dashboard

i am trying to add an interactive filter to a dashboard . i create a report on incident table with no filter, just basic. i create an interactive filter with choice type for the field category. i create it but when i add it to the dashboard , for any...

RC12 by • Tera Contributor
  • 1417 Views
  • 2 replies
  • 1 helpfuls

Resolved! "Edit" ui action button slushbucket displaying sys_id's.

Hi All, I have a custom table in custom application. In that custom table i have one related list.  Before EDIT ui action was not visible. Then i tried unchecking the "omit edit button", still the ui action was not visible. Then i tried "enable edit"...

Community Alums by Community Alums •  
  • 888 Views
  • 2 replies
  • 0 helpfuls
Labels