Promote to major incident popup in SOW
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24m ago
Hi,
I need some guidance regarding the "Promote to Major Incident" popup in Service Operations Workspace (SOW).
Currently, when I click the Promote to Major Incident button from the Incident record in SOW, a popup dialog is displayed before the incident is promoted.
My requirement is to add an additional field to this popup, for example, the Work Notes field.
I started looking for the configuration and initially checked the UI Pages, but I couldn't find any UI Page that appears to be used by the SOW popup. I did find a UI Page related to the same functionality for the Native UI, but it doesn't seem to be used in Service Operations Workspace.
Could you please let me know:
Where is the Promote to Major Incident popup configured for Service Operations Workspace?