'Provide a reason for rejecting this request' not displaying when RITM is being rejected

[Tomi Corigliano]

Hi,

I'm using the 'Ask for Approval' action on the flows of my catalog items. When the user rejects the RITM, then the following window is being displayed:

 

However for one particular flow it just rejects the ritm without showing the above window.

How is this possible?

Thanks & Regards,

Tomi Corigliano 

[Tomi Corigliano · Accepted solution]

I found the cause of this. The selected approval group didn't have the ability to write comments to the RITM.

[Tomi Corigliano]

"Reject Request" popup is not shown when rejecting Approval Request in Employee Center - Support and...

[zeeshanahmed]

Hi @Tomi Corigliano ,

can you please let me know what is the access you provided to the user?

In my case i have 2 ACL's on sc_req_item.comments

itil role approver has ,still he is not able to see the pop up 

Thanks in advance