Purchase Order and Transfer Order were Grey colored for Items in Source Request (UI Action in procurement task)

[san1989]

Hi All,

Unable to create the Purchase Order and transfer order for the few catalog items(this catalog items are in the order guide).

When the procurement task(OOB, source request workflow) is created for these items, there is a source request UI Action on this task and when we clock on the source request UI Action, we see the list of the items and each item has the purchase order and transfer order button(UI Actions). But for few of the items these were disabled.

I am unable to understand why for few items these options/ buttons were disabled.

Please also let me know if you have questions on understanding my problem.

Thanks in advance

[Chalan B L]

Below threads may help in your case and read it till last.

The issue is that the product model that is linked to the catalog item that is referenced in the RITM must have a company of type vendor. In short, go to the company record, and make sure the vendor flag is set. We set both the manufacturer and vendor flag just to keep things simple. That fixed our issues. 

https://community.servicenow.com/community?id=community_question&sys_id=2d2147e5db98dbc01dcaf3231f961958

In the company record after marking the company as Is Vendor, The 'Add Purchase Button' is now enabled.

https://community.servicenow.com/community?id=community_question&sys_id=7a009fa5dbdcdbc01dcaf3231f9619ec

Please let me know if you are still not able to solve the issue

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I tried to check the same in my personal instance

I opened the Hardware asset table[alm_harware ] --> and personalize the "Model" field

From the list view of hardware Asset table opened the model field then the "" table opened

Then open the Manufacturer using "i" and you check the manufacturer/Vendor is true.

Mark the answer as correct and helpful, if it helped you...!!!

Regards,

Chalan