I'm trying to update the Edit function on the Incidents Record screen for ITSM Mobile Agent.I've used Mobile App Builder to try adding a new data parameter for Impact to the Edit incident Action item and added it to the Field values for the parameter...
The OoB functionality to disable SN accounts if the corresponding AD user account is disabled works perfectly, except in our environment. Our current process is to move the accounts to another OU=disabled users. I looked at other options such as trac...
Hi,I have a phone number field which is phone number(E16) type when am giving alphabets it is accepting without throwing any validation error. Can anyone help me on this how should i restrict alpha numeric validation on E16 type.
We have two fields on form.User and manager's manager.If user is selected approval will go for user manager (configured using flow).And in manager's manager field it needs to autopopulate user manager>manager name.How to write client script for this.
Hi Community, I have a requirement, in catalog form there is list collector variable if i select 3 options then 3 ritms needs to be created under the request. How can we achieve this Thanks in advance
Hi all, We have a service desk team which is tracking issues on spreadsheet and we would like to onboard them into ServiceNow but the issue is that that they follow a non standard approach to document their issues. This means we have to create few cu...
Hello All, We have an end_time field on on_call_escalation table which is currently not populating the time. It is empty for many records. does anybody have any idea regarding this. I need to know how it works. How it populate the data because there ...
Hello, Recently we have upgraded to Vancouver from Utah. We have multiple OOTB HTML fields on the form. We are showing this fields on custom service portal using <sp-model>. Once data is filled in text area of HTML, then it submitted it becomes read ...
Hi Team, Need support on how to implement below scenario in flow designer: Want to create a catalog task in sub flow when two parallel task which are present in main flow are closed completed.So basically when task 1 is closed completed in main flow ...
Hi Team, I have a requirement where I have 2 fields existing groups and add new group. In existing group I'm populating the groups which are already mapped to user. Whereas in the field Add New I need to populate the groups which are not mapped for t...
I am seeking guidance and best practices for relationship types to use when creating various relationships in the CMDB as well as definitions for relationship types. As pictured below I have four different scenarios outlined as well as an image I fou...
Hi All, In our instance, there is a field label called "Resolved" for problem state field. But it is not available in the state field OOB. When we sync both "Problem State" and "State" field only Resolved state is having an issue. I checked the dicti...
I have two date fields, start date and end date.I have written oncell edit client script like below: function onCellEdit(sysIDs, table, oldValues, newValue, callback) { var saveAndClose = true; //Type appropriate comment here, and begin scr...
Hello I have an requirement, that I am relating with the Incident. The Requirement is as follows. Let's consider the caller raised an incident in Sep, oct, Nov, Dec and Jan and he closed the incident of oct and Jan. Then I want to close the incident ...
Hi All, We have got a request to configure a public survery which will go to exernal users and one of the main point is that the user who submits the survey, their information need to be captured and based on that other process need to be formulated....
