Hi,I have doubts about Non-standard service request checkbox on incidents tickets. Could you please tell me how can I use this checkbox and give me an example of when use this checkbox?Thanks in advance
On Release record associating Enhancement record using related list.On adding Enhancement using Edit button CI field on Enhancement is getting Overwritten by Parent Release record CI.Please Guide me how we can avoid this RegardsNisha
Can anyone please help me to do the cio dashboard configuration and steps to do it and how to do it. And how to add them in the widgets and in the service portal. Please help me #cio dashboards
we are converting a business rule rest api into flow designer. here in line 126, it triggers a log with current time.How can I do this on flow designer log !I did something like this, is that correct !
Hi, I have a requirement. When user clicks on ui action of an incident, it must be routed to change landing page and after the user selects the change model in change landing page, it must then redirected to the selected change and auto populate the ...
Hi All,I have a requirement to validate two date fields when requestor fills the form if the second date field is more than 2 days of first date field a new field should get visible and make mandatory to fill the reason. How to do this and please do ...
We have been using the CAB Workbench functionality (Except the portal itself, due to latency issues) for a while now. We have been able to automate the generation of both Agendas and Meeting minutes, which has resulted in significant reduction in man...
I would like to build a temporary variable based on what checkmark variables have been selected If thrid_party_bidm == 'true'add/concatenate 'BIMD ' to temp_variable If thrid_party_cbms == 'true'add/concatenate 'CBMS ' to temp_variable If thrid_par...
Would anyone know if I can take the nice emails that are OOB and make them my own? Below is an example of what I call a "nice" email. This email notification tells us an incident has been opened. The email I currently have for most of my email notif...
Hi fellow ServiceNow practitioners,I'm an Intern and fresh from my one week boot-camp in ServiceNow. I am trying to accomplish a task where in I need to create a flow design that will deactivate inactive users if they haven't login for more than 2 we...
I have requirement for calculating average turn around time for on onboarding SCREQ Request completed between 28th March 22 and 27 September 22.*It can be through reporting. Please help.
Hello,We have certain teams in my organization submitting a change like "Weekly SAP Update" where they bundle a series of changes as Change Tasks, each Change Task matched to a development ticket (Story). I suspect this isn't the proper use of the s...
Hi Team,I have to create a month over month report, for this I have created a report based on grouped by is created but requester is expecting differently.ex: if in January we had 850 apps, and then in February 5 more were added it should show 855 (...
Hello all. I know I am doing something wrong here and I'll appreciate guidance. All I'm trying to do here is WHEN a Request is submitted, to ONLY show the RITM and TASK to a specific assignment group. No other group/users should be able to see it, Wh...
When we setup our on-call schedule for a group and go the the escalation setup, there we get an option to "overide escalation". This means that we can overide the default escalation with a custom escalation. However, when we click on this, we manuall...
