Hi All, I have one query when end user raised ticket from SP and ITIL user work on that, I am facing 1 issue in SCTASK,When some one add table in description it is covering full table but in Activity part only half table is coming. please let me know...
Hi Community,We are new to Service Now having just gone live this week. We have a few order guides configured by our SI partner and currently all the items are turned on. Ideally we would like some of the items turned off as they are optional but we ...
Hi team, I need your help in shortening the url mentioned under URL type field.I have a URL type field and under calculated section with calculation type as script, I have given the script something as below: var url ='https://myinstancedev.service...
I need to fetch multiple XML files from external source using Data source SFTP and load it into servicenow target table .The xml files are stored in external folder and using SFTP as file retreival method in data source,i need to fetch data in all th...
Hi Team, I am new to the flow designer trying to convert the workflow to flow designer as i have the approval group activity in the workflow where the approvals are calling from the script include.How can we call the same in "Ask for Approval" in a f...
I have two reference field variables . They both point to same table . Variable A has 10 records , variable B options should be displayed based on selected choice in the variable A .
Hi team, Shall I use the setValue in on submit client script.i have a scenario like, in catalog item there one variable like risk rating data type is select box (High,low,medium)i am getting the risk rating value from the script include that script i...
I do not want to delete the user record from the sys_user table, just remove the associated roles. Example, removing ITIL. I know I could have a scheduled job, with a script. I am not a developer so any assistance would be appreciated. I was trying t...
I have one requirement , when we hit the enter button in global search , record should be openHow to edit global search
Could someone please help me to create a report where I need to get a value that how many times a particular incident priority got changed.
I have a request to add a checkbox to the Change form. Adding the checkbox is not a problem but I don't want to update old records when I Save/Update.
Script query return 3 numeric value for one record size valueRequirement is that , we need to calculate (add) all these and update the total through BR
We have a 3rd party company that submits tickets through email. They cannot add the proper information to the ticket fields themselves instead putting all information in description, is it possible for the template to parse that information and fill ...
Hello all,I have a requirement to auto-populate an End Date, based on the value of Plan Period (30, 60, or 90 Days) and Start Date. The script below works fine, except that it does not factor the Business Calendar (holidays and weekends) into it's ca...
Hi Team I am trying to add validation for change task Planned Start and Planned End dates.Planned start and planned end should be in between Change Planned Start and Change Planned end date and planned Start Date can not be after Planned end date, si...