Push notifications are disabled for all users by default

joaof
Mega Expert

‎10-26-2018 01:41 AM

Hi, I have created a Notification to inform users about Outages, this is working fine.

The only problem I am experiencing is that push notifications are only sent if users enable it manually on their Settings > Notifications options.
I need to make this enabled by default but can't find where I can set this.

If there's an option similar to Mandatory for email notifications, which can't be turned off, it'd be great.find_real_file.png

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Kalaiarasan Pus
Giga Sage

‎10-26-2018 02:28 AM

This is most probably controlled through user preference. Just set the preference for a user manually and verify what record got inserted in the user preference table. Write a fix script and insert the same record in preference table for all the users.

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joaof
Mega Expert
In response to Kalaiarasan Pus

‎10-26-2018 04:00 AM

What about for new users? I believe it'll be disabled by default...

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Kalaiarasan Pus
Giga Sage
In response to joaof

‎10-26-2018 04:29 AM

Add a business rule for that. Fix script is for one time fix.

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Vinay46
Giga Contributor

‎10-26-2018 04:26 AM

Hi joaof,

Please check the below link to activate push notifications automatically for all users.

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/notification/task/add-push-notif-reg-table.html

 

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.

 

Thanks,

Vinay

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