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Push notifications are disabled for all users by default

joaof
Mega Expert

Hi, I have created a Notification to inform users about Outages, this is working fine.

The only problem I am experiencing is that push notifications are only sent if users enable it manually on their Settings > Notifications options.
I need to make this enabled by default but can't find where I can set this.

If there's an option similar to Mandatory for email notifications, which can't be turned off, it'd be great.find_real_file.png

6 REPLIES 6

SaiRaviKiran Ak
Tera Guru

Hi joaof,

 

Check the below link to activate push notifications automatically for all users.

 

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/notification/task/add-...

 

Thanks,

Ravi 

 

I have seen this yesterday but I am not sure how to validate this.

I did this and logged again but it seems not to be working, option seems to remain disabled.