Query on Predictive intelligence plugin

Suggy
Giga Sage

We are using a new instance with ITSM standard subscription. I see that Predictive Intelligence plugin is enabled by default by ServiceNow

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But the doc says

"Predictive Intelligence is available with activation of the Predictive Intelligence (com.glide.platform_ml) plugin and the Predictive Intelligence Reporting (com.glide.platform_ml_pa) plugin, which are both installed on your instance by default and available at no cost.

However, to use its classification, similarity, clustering, and regression capabilities, contact your ServiceNow account executive for more information."

Question - What featured do I get with this OOB plugin <com.glide.platform_ml>  , how does it help me without above highlighted capabilities?

1 REPLY 1

Brian Bakker
ServiceNow Employee
ServiceNow Employee

Hello Suggy,

As per our documentation Activate Predictive Intelligence, when you activate the Predictive Intelligence plugin for the first time on your instance, the system launches a Homepage that includes a summary of frameworks for classification, similarity, clustering, and regression solutions. You can create, train, and test solutions directly from the page so you can quickly understand the basic functionality of how a machine learning (ML) solution works. A summary of the latest trained solution is also available.

The Predictive Intelligence plugin [com.glide.platform_ml] provides the ML Framework and is a plugin that enables you to create, train and test ML Solutions out-of-box.

However, we also provide paid for applications with our own out-of-box ML Solutions for different applications in the App Management module System Definition > Plugins, where it returns 41 applications in San Diego based on the search for "Predictive Intelligence".

Each application provides its own ML Solutions to enhance and add ML capabilities to that specific application, so that it reduces the time to implement, as you do not need to create custom ML solutions and integrate them into your applications, which can take considerable time and effort that our Dev App teams have already done for you.

For further information on these Predictive Intelligence applications and their licensing, please contact your ServiceNow account executive for more information.

I hope this helps.

Regards,

Brian