Hello, We are a brand new instance implemented on Quebec and we are seeing that the Create New Change request interceptor page was updated in Quebec. How can we change the interceptor back to the old view? Here's what we see today: Here is what we w...
Hi, I'm unable to see "sc_req_item" table in flow designer.
Change the State of Incident to “In Progress” when user updates work notes
Hello, I need help to set the catalog task short description dynamically my workflow is attached to more than one catalog item so whatever i set in the short description is getting set for all ,so how i can make it dynamically . The catalog task sho...
Hello, I'm a novice when it comes to building widgets. Instead of using catalog client script and script include, I have a requirement that we write our logic in widget (using client controller and server script) I've already written the logic, and i...
Hi Community, I have a requirement and i am unable to configure this. I need to show related list only if a Manufacturer(column-datatype choice) has value "DELL", then show only Dell Records in 'CMDB DELL' related list. Otherwise, no need to show ...
Hi All, I have a requirement as below- I have a catalog item to which a workflow is attached. On the catalog item form there is a variable(type- select box) which has options as A,B,C,D,E. Also the workflow has configured in such a way that for eg- w...
I have requirement to fetch the variable value which is of Lookup select box. The variable is declared as: Now as we see its Lookup field value is Sysid rather than country so if i write a client script as follow: Can anyone help me in how...
I would like to set a particular KB article public so unauthorized user can have access to it. any advise ? thank you
Hi Everyone,I'm new to the community and eagerly learning lots about this amazing platform.I have an excel file that I'm importing into a custom table. The excel file has 4 columns full of data and about 100+ rows of data in it. From that excel file,...
I'm having trouble finding information on the purpose/function of the out of box group types (catalog, itil, and survey). 'itil' is just described as 'ITIL based groups' and I'm currently debating on using this group type for all of our assignment gr...
What is the parent in the update sets? what we will configure the in the parent look up field? actually when will we use this field?
Hi, What is the purpose of group LIC_USR_SET-ITSM Fulfillers? Why it is created automatically? Thanks, Tara
Hi All Please help me how to this error message. getting Error like "Value of field record is not a GlideRecord" . --------------- Result : Error
I have a requirement like if CI is not existing in the system User will add Add CI button to add CI. I have GlideDialogWindow in the UI action. I am able to save the CI but not able close the GlideDialogWindow using GlideDialogWindow.get().destroy() ...
