How to reopen a closed cancelled incident ticket
How to reopen a closed cancelled incident ticket
Forum Posts
Resolved! How to split String and store in array
Hi, Could you please help me on below issue. How to split CN = value only and store in array variable CN=COBROUTEV2,OU=Servers,OU=Computers,OU=COB,DC=abc,DC=root^CN=BTHORMANVM1,OU=Workstations,DC=abc,DC=root i tried below one but not working....
How to add default filter on "affected CI's" related list on "Incident" form (on the basis of Class)
Hello all , I want to add default filter on "affected CI's" related list on "Incident" form (on the basis of Class). I mean few classes not required when anybody clicks on "Add" button.I have tried changing default filter but that's ...
Set approval based on variable in catalog task
Hi All, We have a requirement to trigger an approval based on the value that is set for a catalog task variable. This field is not visible on the catalog form or the RITM but it is only visible on the catalog task. When the task is assigned to a part...
Resolved! How to get approvers name on SCT task and also Short and Detailed description on REQ.
Hi all, I have created below workflow for a Catalogue task . one variable only - requested forAfter submitting the Req from Portal- a REQ is generated - which creates RITM RITM need line manager approval - and then approval from security team.Once ev...
Resolved! Catalog item variables visible everywhere even after they are hidden through the UI policy
There are catalog variable items on which UI policy is applied where they get visible based on the Category field. However, they are visible on other categories as well. Please guide. @asifnoor
Resolved! How to remove inactive users from groups and revoke the access associated with that group?
Hi All, We've a requirement in our custom application "EDM" to revoke inactive user license based on groups. Please find the process of provisioning roles to users below and suggest some solution to invoke the access once that particular user profile...
Override dependent for dictionary override is not working.
Hello, I have a custom application on which i am using "Assigned to" field from task. I don't need any resolver group for the same. So I need to create a dictionary override in custom application scope and click on override dependent checkbox. I fo...
Clarifying end user roles, access and licenses
Hi, I have a general question about a specific scenario regarding effective usage of UI forms taking into consideration ACLs and roles. I know there is some articles out there for similar topics but still I am not sure there is a satisfactory answer,...
Hide Interceptor Links based on certain conditions
Could you let me know how to hide a few Interceptor links based on certain conditions. We open the interceptor by clicking on the New button on the incident and the links are displayed. I want to hide two links based on the values of the incident fie...
Resolved! Incident Fixed by change and incident caused by change on Change form
Hi All, we have an requirement, to restrict the incident that which already present in 'Incident Fix by change' tab should not be able to select on the 'Incident caused by change tab' on change Module. Incident Module: On the Incident form also, Ch...
Approval Buttons in Email Notification
Hi,I was wondering if anybody is able to provide step by step instructions for adding an the Approve / Reject buttons into an email notification when a user has requested something which requires approval?I've looked through the WIKI but cannot see a...
how to find if a script contains sub string
if we have two sub strings in string (GlideRecord ,Alert), how check the two sub strings please write a program to check whether a string contains sub string
how to check if a string contains sub string
if i would say according to the recommendations using GlideRecord and alerts function in the client script is not best practices, so if it in case any client script contains the above(gliderecord and alerts function)records it should show the violat...
How to get action name in a Business Rule (Server Side script)
I know 'g_form.getActionName()' can be used in client-side script to identify the action name, what is the equivalent command on a server-side script ? I will need to identify the action that triggered the business rule to add a condition (on the bus...
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