Hi All,
Looking for some suggestions from experts here.
We currently have 3rd party integration for some type of incidents, the issue is 3rd party SLA and my companies SLAs does not match.
That results is 90% of the incident in breached status and causes escalations. Has anyone else faced this issue?
Thank you in advance for advise or suggestions.
Current solution we have in mind is very custom - putting the incidents on-hold for certain period of time
Trying to think if we can avoid customization if possible.
