"Configuration item "showing empty for in"sc_task" list view ,but in the form fied exists.

rajasekahr
Tera Guru

We are observing this issue ,currently we are in Madrid patch 9 version..

Could you please suggest.

1 ACCEPTED SOLUTION

Chaitanya Redd5
Tera Guru

Hi Rajasekahr,

The field you are viewing on the form is a sc_req_item table field and field on the list view is a field of sc_task table field. So, basically you are viewing two different fields and that's the reason you are unable to see any values in list layout.

"sc_req_item" table field is "configuration_item"

"sc_task" table field is "cmdb_ci".

Kindly mark my answer as Correct and Helpful based on the Impact.

Regards,

Chaitanya

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14 REPLIES 14

Rajesh Mushke
Mega Sage
Mega Sage
Hey Raj, Can you please share screen shot. So that I can help you on this Thanks, Rajashekhar Mushke Community Leader


Thanks,
Rajashekhar Mushke
Rising star : 2022 - 2024
Community Leader -2018
Connect me on LinkedIn : Rajashekhar Mushke

rajasekahr
Tera Guru

find_real_file.png

find_real_file.png

Please refer the screnshots in list view shwign as empty,if form opened then that ci is visible..not sure any this known error?

Can you check whether configuration item field is dot walking from any other table or not Thanks, Rajashekhar Mushke Community Leader


Thanks,
Rajashekhar Mushke
Rising star : 2022 - 2024
Community Leader -2018
Connect me on LinkedIn : Rajashekhar Mushke