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‎01-29-2020 09:57 PM
We are observing this issue ,currently we are in Madrid patch 9 version..
Could you please suggest.
Solved! Go to Solution.
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Request Management
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Service Catalog

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‎01-29-2020 11:37 PM
Hi Rajasekahr,
The field you are viewing on the form is a sc_req_item table field and field on the list view is a field of sc_task table field. So, basically you are viewing two different fields and that's the reason you are unable to see any values in list layout.
"sc_req_item" table field is "configuration_item"
"sc_task" table field is "cmdb_ci".
Kindly mark my answer as Correct and Helpful based on the Impact.
Regards,
Chaitanya
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‎01-29-2020 09:59 PM
Thanks,
Rajashekhar Mushke
Rising star : 2022 - 2024
Community Leader -2018
Connect me on LinkedIn : Rajashekhar Mushke
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‎01-29-2020 10:07 PM
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‎01-29-2020 10:08 PM
Please refer the screnshots in list view shwign as empty,if form opened then that ci is visible..not sure any this known error?
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‎01-29-2020 10:11 PM
Thanks,
Rajashekhar Mushke
Rising star : 2022 - 2024
Community Leader -2018
Connect me on LinkedIn : Rajashekhar Mushke