Broken Images in Email Notification

[Bruce11]

Hello All,

The image added to notification body does not display when a notification is received by users. How do i troubleshoot or fix the issue.

Thank you.

[Hemanth M1]

Hi Bruce, Could you please verify image is rendering properly in the ServiceNow first by clicking preview image ui button on the notification. And also you can send this notification to yourself just for testing and verify how it would look in your inbox. I would suggest you remove the image and re add the proper image Please try above initial triages /Hemanth

[Priyanka Vasant]

Hi Bruce,

Check you have stored at the service-now instance/images location.
And you have used same url which is generated after saving an image. 

Find the similar below thread that might help you.

https://community.servicenow.com/community?id=community_question&sys_id=a11ac769db5cdbc01dcaf3231f96...

Mark helpful or correct based on impact.

Regards,

Priyanka 

[AbhishekGardade]

Hello Bruce,

Can you share you code to show up the image? I am aware of image rendering issue on notifications.

You can write email notifications in HTML and add Image after you upload it to ServiceNow:

1. Choose Content Management > Images.
2. Click New to create a new image. The Images form opens.
3. In the Name field, enter the new image's filename (such as ImageName.png).
4. In the Images field, click Click to Add. A Choose an Image File page opens.
5. Click choose a file and upload the Image.

When you have created the Image record, you can use the file in an email notification's HTML template, like this:

<img src="ImageName.png" width="<yourimagewidth>" height="<yourimageheight>" />

The notification will look in Image records for an image whose name matches the src attribute.

Thanks,

Abhishek Gardade

[RAHUL Khanna1]

Go TO Notification and manually reload the Images. Then it should work