"Configuration item "showing empty for in"sc_task" list view ,but in the form fied exists.

rajasekahr · ‎01-29-2020

We are observing this issue ,currently we are in Madrid patch 9 version..

Could you please suggest.

Chaitanya Redd5 · ‎01-29-2020

Hi Rajasekahr,

The field you are viewing on the form is a sc_req_item table field and field on the list view is a field of sc_task table field. So, basically you are viewing two different fields and that's the reason you are unable to see any values in list layout.

"sc_req_item" table field is "configuration_item"

"sc_task" table field is "cmdb_ci".

Kindly mark my answer as Correct and Helpful based on the Impact.

Regards,

Chaitanya

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rajasekahr · ‎01-29-2020

rajasekahr · ‎01-29-2020

please refer the screenshot

Ankur Bawiskar · ‎01-29-2020

Hi,

the field is coming from RITM table on the Task list layout; check value is present on the CI field on the RITM; also check the list layout is showing the correct dot walked field

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

rajasekahr · ‎01-29-2020

Hi Ankur,

I will try and let you know the result in development box.

Thank you

Musani.

rajasekahr · ‎01-30-2020

Thanks Ankur for your inputs ..it worked fine.