"Create Emergency Change" UI action should be only be visible for P1/P2 incidents.

[sivaprince231]

As a change manager, I want an emergency change to be created only from P1 or P2 incidents.

1. 1. Edit Change Interceptor to disable Emergency change.
2. 2. "Create Emergency Change" UI action should be only be visible for P1/P2 incidents.
3. 3. Impersonate itil.<your first name> and click to create a new change request. Emergency change should not be an option.
4. 4. Open an existing P1 incident, "Create Emergency Change" UI action should be visible.
5. 5. Open an existing P3 incident, "Create Emergency Change" UI action should not be visible.

[darlawolf]

Add a condition on your Create Emergency UI Action.

Reference: Create a UI action

[Mohammed Kemal]

Hi,

You are looking a way to do the following

=> Edit Change Interceptor to disable Emergency change and 

=> "Create Emergency Change" UI action should only be visible for P1/P2 incidents.

Here is how you can do it...

To disable Emergency change go to change request interceptor and change the active to false. Look how I did in the following screenshot

Going to the next question: you are looking a way to make the UI action visible to only P1/P2 incidents. To do this navigate to "Create emergency change" UI action as I did below. And then edit the UI action visibility as per your requirement.

Please mark my answer correct/helpful if it helps you to find the solution.

Best,

Moh.

[Adam H]

To make the UI action only visible to P1 and P2 incidents, add the following to the condition field on the UI action's form:

current.priority == 1 || current.priority == 2

[Community Alums]

Hi

i have tried the same stpes to do this task but there is no such option called Change Request what should i do now.

Regards 

Jyothinath