We had a question for Major Incident management. They would like it where if more than 10 similar tickets come in that they are automatically linked as child tickets. I already have a rule where if there are 10 or more child ticket it automatically promotes to Major Incident. What they are looking for is to have the system automatically link them as child tickets instead of someone manually doing that. Has anyone done this before? Any suggestions on how to do this if it is possible. One note is we do not have Now Assist yet.
