"Inquiry" ticket seperate to "Incident" or "Request"

StuOct
Kilo Explorer

‎10-28-2019 05:44 AM

I am fairly new to ServiceNow and have been requested to identify a method to create "Inquiry" tickets when an end-user simply has a question and not an issue / incident or request.

The "Inquiry" ticket needs to have it's own pre-fix of "INQ".

I thought I would seek advice from the ServiceNow community as to the best way to go about this.

Appreciate any advice.

Labels:
0 Helpfuls
  • 2,303 Views
2 REPLIES 2

Raf1
Tera Guru

‎10-29-2019 04:04 PM

Hi Stu,

You might consider using OOB Service Desk Call Module and see if this fits your requirements.

https://docs.servicenow.com/bundle/newyork-it-service-management/page/product/service-desk/concept/c...

Regards,

Raf

0 Helpfuls

Pankaj Bisht1
Giga Guru

‎10-30-2019 04:57 AM

Hello,

 

You can also try making an Interaction. After making an Interaction you can further associate Request or Incident with it. 

Please refer the link = https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/interaction/concept/i...

 

Thanks 

Pankaj

0 Helpfuls