"Inquiry" ticket seperate to "Incident" or "Request"
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10-28-2019 05:44 AM
I am fairly new to ServiceNow and have been requested to identify a method to create "Inquiry" tickets when an end-user simply has a question and not an issue / incident or request.
The "Inquiry" ticket needs to have it's own pre-fix of "INQ".
I thought I would seek advice from the ServiceNow community as to the best way to go about this.
Appreciate any advice.
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10-29-2019 04:04 PM
Hi Stu,
You might consider using OOB Service Desk Call Module and see if this fits your requirements.
Regards,
Raf
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10-30-2019 04:57 AM
Hello,
You can also try making an Interaction. After making an Interaction you can further associate Request or Incident with it.
Please refer the link = https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/interaction/concept/i...
Thanks
Pankaj
