"packages" is not defined error in business rule logs

chitturiamala
Tera Contributor

Hi,

I'm trying to integrate two ServiceNow instances. 

Goal: If I create an incident along with attachment in the instance A that should replicate the record & attachments in the instance B. For that I have return one Async - insert BR. If I try to create a record I'm getting - "packages" is not defined error in logs. I'm pasting the code here.

(function executeRule(current, previous /*null when async*/ ) {
 
    try {
 
        var encodedFile;
        var fileName;
        var contentType;
 
        var att = new GlideRecord("sys_attachment");
        att.addQuery('table_name', current.getTableName());
gs.info('my table name' + current.getTableName());
gs.info('table name is :' + ' ' + current.getTableName());
        att.addQuery('table_sys_id', current.sys_id);
        att.query();
        if (att.next()) {
 
            var gsa = GlideSysAttachmentInputStream(att.sys_id.toString());
            var baos = new packages.java.io.ByteArrayOutputStream();
gs.info('my package' + baos);
 
            gsa.writeTo(baos, 0, 0);
            baos.close();
 
            encodedFile = GlideStringUtil.base64Encode(baos.toByteArray());
            fileName = att.file_name;
            contentType = att.content_type;
        }
        var r = new sn_ws.RESTMessageV2('demo_instanceA', 'incident_insert');
        r.setStringParameterNoEscape('short_description', current.short_description);
        r.setStringParameterNoEscape('correlation_id', current.number);
        r.setStringParameterNoEscape('description', current.description);
        r.setStringParameterNoEscape('encodedStr', encodedFile);
        r.setStringParameterNoEscape('fileName', fileName);
        r.setStringParameterNoEscape('fileType', contentType);
 
        var response = r.execute();
        var responseBody = response.getBody();
        var httpStatus = response.getStatusCode();
    } catch (ex) {
        var message = ex.message;
gs.info('my error' + message);
    }
 
})(current, previous);
 
Could anyone please help me to resolve this issue.
 
Thanks,
Amala.
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