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08-30-2023 01:14 AM
Hello,
Please tell me how to display the Knowledge [kb_knowledge] table without using a template when creating knowledge from an incident.
When I click on the UI action, a new form appears below, but there are not enough fields.
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08-30-2023 10:25 PM
The fields in the default view of the Incident-KCS article - HTML [kb_template_incident_kcs_article_html] table, Incident-KCS article - HTML section, needed to be changed.
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08-30-2023 05:49 AM
Hi @Saeka ,
Seems like you need more fields on the form when you click on Create Knowledge button for that, You need to goto the kb_article table and add the required fields in workspace view. As it is workspace so whatever fields you added in that workspace view will get displayed here.
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Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy
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08-30-2023 10:25 PM
The fields in the default view of the Incident-KCS article - HTML [kb_template_incident_kcs_article_html] table, Incident-KCS article - HTML section, needed to be changed.