"You do not have sufficient privileges to access this knowledge item" Message in Servicenow

[devendranarun]

Hello All,

Below mentioned are the KB Article details;

1. KB Article state is Published
2. KB Article approval is rejected.
3. Knowledge Base is End Users and has User Criteria as readable for logged in users.

However, this KB Article is not visible to end user and when try to access, it shows;
You do not have sufficient privileges to access this knowledge item.

Any help is highly appreciated! Thanks!

Best Regards,
Arun Devendran

[Andrew G]

This was exactly it for me, THANKS!

[narendravarma99]

Please follow this solution might resolve your issue:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0860116.

Description

On the instance, users are unable to view a particular KB article. When accessing the article, they receive the below message: 

"You do not have sufficient privileges to access this knowledge item"

Resolution

When accessing the particular portal where the article is missing the the knowledge base related list in the portal page is missing.

In order to resolve the issue, consider adding the knowledge base record in the knowledge base related list under the respective portal page.

 

Reference:
https://docs.servicenow.com/csh?topicname=knowledge-management-service-portal.html&version=latest