Random accounts getting an error "Invalid requested resource path" using MS Teams integration

gregmc83
Kilo Guru

3 weeks ago

Have some random accounts that are getting the message "Invalid Requested Resource Path" when trying to Start a Microsoft Teams Chat from any record within ServiceNow, either from SOW or Default View. 

Have gone through the steps mentioned in the article below but still doesn't work, does anyone else have any ideas?
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1575976#:~:text=Cause,account....

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M Iftikhar
Mega Sage

3 weeks ago

Hi @gregmc83, 

Check the resources below, and if the issue still persists, consider raising a ticket with ServiceNow.

https://www.servicenow.com/community/itsm-forum/getting-an-error-quot-invalid-requested-resource-pat... 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1156864 

https://learn.microsoft.com/en-us/connectors/service-now/#known-issues-and-limitations

 

Thanks & Regards,
Muhammad Iftikhar,
If my response helped, please mark it as the accepted solution so others can benefit as well.

 

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