read only roles for email logs and ability to view interaction record

Baker1
Tera Guru

‎11-13-2023 03:09 AM

Need Access to report on interaction records
Read-only role to incident email log

0 Helpfuls
  • 649 Views
22 REPLIES 22

Baker1
Tera Guru
In response to Dr Atul G- LNG

‎11-13-2023 05:55 PM

  • Hi @Dr Atul G- LNG 
  • I have edited acl read-only on sys_email_log table.
  • I have created and added new role to that acl
  • I have created one group and added that role to that group
  • Still it is not working 
0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Baker1

‎11-14-2023 02:21 AM

Hi @Baker1 

 

Have you added that role to module as well? 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Jack Littlewort
Giga Guru
In response to Baker1

‎11-14-2023 02:49 AM

Are you referring to the system mailbox? If so you would need the following: admin, email_account_admin. 

To view the interaction module in the LNB you would need the following roles: admin, interaction_agent

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Jack Littlewort

‎11-14-2023 02:55 AM

Hi @Jack Littlewort  

 

What is LNB? I see word many times but did not get what exactly it is.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Jack Littlewort
Giga Guru
In response to Dr Atul G- LNG

‎11-14-2023 03:41 AM

I presume it means Left Navigation Bar?