read only roles for email logs and ability to view interaction record

[Baker1]

Need Access to report on interaction records
Read-only role to incident email log

[Baker1]

• Hi @Dr Atul G- LNG 
• I have edited acl read-only on sys_email_log table.
• I have created and added new role to that acl
• I have created one group and added that role to that group
• Still it is not working 

[Dr Atul G- LNG]

Hi @Baker1 

Have you added that role to module as well? 

[Jack Littlewort]

Are you referring to the system mailbox? If so you would need the following: admin, email_account_admin. 

To view the interaction module in the LNB you would need the following roles: admin, interaction_agent

[Dr Atul G- LNG]

Hi @Jack Littlewort  

What is LNB? I see word many times but did not get what exactly it is.

[Jack Littlewort]

I presume it means Left Navigation Bar?