read only roles for email logs and ability to view interaction record

Baker1 · ‎11-13-2023

Need Access to report on interaction records
Read-only role to incident email log

Dr Atul G- LNG · ‎11-14-2023

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Baker1 · ‎11-15-2023

Hi @Dr Atul G- LNG
Could you please provide me Which ACL I need to Update

Baker1 · ‎11-15-2023

Hi @Jack Littlewort & @Dr Atul G- LNG
I should not provide Admin access to user

Dr Atul G- LNG · ‎11-15-2023

So , you need to create custom role and configure ACL , that is teh only option left.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Baker1 · ‎11-15-2023

Hi @Dr Atul G- LNG & @Jack Littlewort

Could you please provide me the reason Why I need to provide admin