read only roles for email logs and ability to view interaction record

Baker1 · ‎11-13-2023

Need Access to report on interaction records
Read-only role to incident email log

Dr Atul G- LNG · ‎11-15-2023

Admin role is like super power, if you give admin role , user can delete any stuff in instance. So avoid giving admin role. Best option is Custom role.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Baker1 · ‎11-15-2023

Hi @Dr Atul G- LNG
Could you please provide me ACL name

Dr Atul G- LNG · ‎11-15-2023

Sorry mate, I dont have ACL. Please check OOTB ACL , if build in logs table and add this role or better create a new ACL and add new custom role.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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