ReadOnly the AssignTo field if not in group (upon selecting group)

[Jeff316]

Hi All,

I've already created an ACL that makes the Assigned To field writable only if the logged on user is a member of the current assignment group.

That's all good, except if I'm on the incident form and I am a member of the assignment group and I change the assignment group to one that I am not a member, the assigned to field will not change to readonly based on the ACL until I save the form.

I need a client script that can sense that I've selected a new assignment group in the GUI and at that very second the assigned to field needs to become read only because I'm no longer a member of the soon to be current assignment group.

What is the client script I should use for this or is there another way?

Thanks for the help.

[Pradeep Sharma]

Thanks for the update. In that case, I would recommend you to create a OnChange client script + GlideAjax. More info on GlideAjax

How to Write Smart GlideAjax Quickly

You can copy the script from other link and adjust it accordingly.

[oharel · Accepted solution]

Hi Jeffrey,

I like using onChange client scripts that call GlideAjax:

Client script (onChange of assignment group)

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
           return;
   }

   //Type appropriate comment here, and begin script below

var thisUser = g_user.userID;

var ga = new GlideAjax('findAG'); //the script include
ga.addParam('sysparm_name','getUser'); //the function
ga.addParam('sysparm_user', thisUser);
ga.addParam('sysparm_grp', newValue); //the new AG
ga.getXML(getTheUser);
}

function getTheUser(response) {
var myAnswer = response.responseXML.documentElement.getAttribute("answer");
if(myAnswer == 'no') {
g_form.setReadOnly('assigned_to', true);
} else if(myAnswer == 'yes') {
g_form.setReadOnly('assigned_to', false);
}
}

Script include:

Name: findAG

Client Callable: yes

Script:

var findAG = Class.create();
findAG.prototype = Object.extendsObject(AbstractAjaxProcessor, {

getUser : function() {

var thisUser = this.getParameter('sysparm_user');
var thisGrp = this.getParameter('sysparm_grp');

var user = new GlideRecord('sys_user_grmember');
user.addQuery('group', thisGrp);
user.addQuery('user', thisUser);
user.query();
if(user.next()) {
return 'yes';
}
return 'no';
},


       type: 'findAG'
});

harel

[Jeff316]

Harel,

That script is very nice.

I appreciate you sharing it with me.

It's tough being the new guy.

I feel like I'm cheating when I have to ask someone for help.

The script is working perfectly.

I hope to return the favor some day.

Jeff Mangan