Record not found error while creating an Incident

[Syed Ahmed2]

I am receiving Record not found error while creating an Incident for a specific caller ID. I also checked that the caller ID is active. what could be the possible cause? 

[Ankur Bawiskar]

Hi,

is this error coming after submitting the record producer?

Possibly the user who is submitting doesn't have access to that record because of query business rule

did you check with admin user?

Regards
Ankur

[Syed Ahmed2]

Hi Ankur,

Yes, it comes after submitting the incident record but specific to a caller id.

Regards, 

Syed Ahmed

[Sagar Pagar]

Definitely it is due to a query business rule on the incident table. Check the Query business rule on incident.

Thanks,

Sagar Pagar

[Ankur Bawiskar]

@Syed Ahmed 

If there is any query business rule try deactivating it and check

Did you check it is coming for admin as well?

Is this not coming when you select another caller_id?

Regards
Ankur