Regarding Sending emails and Notifications

anushkanaik
Mega Contributor

16 hours ago

When I send notifications or emails I can't see them in the activity stream of that incident record. Because, the state of email in email logs is send/ready. When I manually change it to sent then it appears in the activity stream of that incident record. 

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Dr Atul G- LNG
Tera Patron
Tera Patron

14 hours ago

Hi @anushkanaik 

In a PDI, this behavior is somewhat expected.
Also, make sure you have the required role assigned in order to view that feature.

DrAtulGLNG_0-1757512780441.png

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

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