Resolved! How to send birthday notification to user using flow designer.?
Hello community, How to send birthday notification to user using flow designer.? Thankyou
Forum Posts
How to CREATE ticket from JIRA to Servcienow ?
Hi Team, Requirement is that user will create bug in JIRA system , the same ticket should be created in ServiceNow. Is it possible to Create ticket from JIRA to Servcie-now? If yes how could we create it ,is there any documentation arround it. Note...
Import data via a Record producer and generate/ display a message on the screen with detailed results of how many records are inserted / ignored/updated
Hello, I want to import data from external file expected it would be excel file. This I have implemented using the record producer where solution enables users to submit a record producer with an attached excel document which generates a data source ...
Resolved! How to set state value using Flow Design ?
Hi Team, My Requirement is in custom table How to set state value using Flow Design . in work flow we are using set values moving next state , in flow design is there any option? Thanks, karishma.
Need to create ACLs to restrict the ITIL users to view the attachments.
Need to create ACLs to restrict the ITIL users to view the attachments. Currently there is no restriction on unauthorized users accessing documents which needs to be restricted
Variable does not visible on RITM and TASK
Hello All, I am facing issue regarding RITM and Catalog Task .When I submit my form on service portal so ,my variable does not visible on the RITM and TASK but some time visible and some time do not visible. I have checked variables global as tru...
How to display subflow stages in Service Catalog Stage field using flow designer
We have created 3 stages in flow and 4 stages in subflow but unable to show 4 subflow stages Service Catalog Stage field
multiple languages for a field
hello experts, attached is a screenshot. i have to make the operational status to non-operational but the value is 2 and the label is in different languages. i want the english one only. gr.setValue('operational_status',2);//gr is the object on this ...
Resolved! update records in the fastest way
hi all, i have a requirement where i have 20 lakh records. and of those 20 lakh records, i have to change to operational status field value to non-production. below is the code that i have written. can any1 suggest me a better way. var gr=new GlideRe...
Database View access permissions to ITIL/non-admin user
Hi, How can we give ITIL/non-admin user an authority to use Database Views. Currently, user has only a read only access to DB views. Any help is greatly appreciated. Regards,Hari
System has created record but How can I find out from where a record was created?
Hi all, Every week on Monday, RITM and associated catalog tasks are created by "system". I'd like to know how these records are created. Is it from a scheduled job or from somewhere else? I also looked at the scheduled job but couldn't find anyth...
Resolved! Making field mandatory for inbound integration
Hi, How can we make below fields mandatory for an inbound integration? Record should be created only if below fields have validate data, Please suggest. Mandatory Fields: 1. Display Name2. Full Name3. Source Identifier4. CI Source5. Status6. Critical...
Resolved! 95% and 100 % SLA - Best practice
Hi SNow folksI have a general question, about how you would proceed in the follwing situation:We have a customer, that has the following SLA needs. For example for a P1 issue, SLA could be as follows:95% in 4 hours100% in 8 hoursSo this means, that 9...
Create a View in servicenow
As a part of the ServiceNow activity I am trying to create a view in servicenow - Service catalog>requests. However it is giving me a message that view is not created. There is some issue with the scope I think!
how add hours to the date type variable based on some duration field(duration field is some choices example 4 and 8 and 12)
Hi Team, I wanted to add some extra hours based on the duration field to the date type variable. Please find my catalog client script and script include function code catalog client script: var duration=g_form.getValue('ga_fc_duration'); var date...
