Hi, can you point out the main difference in the process or the impact of when hardware models are loaded in the parent Product Model instead of Hardware Model. We recently implement a basic asset mgmt process in our instance and I just discovered t...
Hi All, While check the error in the system logs, i am getting "Root cause of JavaScriptException: java.lang.NullPointerException : java.lang.NullPointerException:" error whose source is com.glide.ui.ServletErrorListener. Code:- JavaScript evaluation...
Hi all, We have a requirement to set Reference variable value similar to the value on the other reference field in catalog. These two variables are from different variable sets, where they will refer to User(sys_user) table. Request details is the f...
Hi, when i click on UI action it will displays one Prompt box for user input, Now how can i pass value into Prompt box In ATF. Any suggestions recommended .
We are currently in the process of converting our 800+ item catalog into Servicenow. We don't want to have 800+ items and are trying to consolidate and slim it down to what is actually needed. My question is around the best practice for software ...
Hello All, I am trying to make label for check boxes mandatory. I have checked the mandatory check box for that field but it is not working on itil view but working on portal view. So I wrote a UI policy even it is working on Portal but not on ITIL v...
Hello everyone, I am trying to customize an approval email notification with variables from a requested item. I modified the requested_items_summary_with_options email script with the requested item's sys_id. I then called the mail script in the noti...
We are in the process of congiuring discovery and CI's and have come across an issue. When the discovery runs and creates or updates a CI it is entering the baseboard serial number into the serial number field. I am looking for how to change t...
Hi, we have a custom request table which follows state flow procedure. we are trying to update the state field from 'inprogress' to 'Awaiting Approval/Pending' via REST Table API explorer but it is not getting updated and there is no error. It shows ...
Hello.I have three reference fields on UI page: Company, Code & Type.On click of UI action I'm able to populate those fields from form to UI page.When I change company then the other two fields (values from fields) should get cleared. I'm able to ach...
Hi All, I have once catalog item in which we have one variable of List collector Type. I want to sort the list collector varibale in DESC order. Can anyone suggest how this can be achieved? Thank you!
How to display full label name on pie chart? Pls advise. Thank you.
Hi,I want to Prevent multiple users updating the same record at the same time.I know we have following link for the solutions.http://wiki.servicenow.com/index.php?title=Creating_an_Alert_to_Prevent_Simultaneous_Record_UpdatesBut in addition to that, ...
When are using the OOTB "Follow Up" field on our SN instance. We have a requirement on the back of this OOTB field within the incident table: 1) An email notification to be sent to the "assigned to" colleague when the follow up date & time is met Th...
Hello, We have 2 fields in a form. 1. Expected Start Date/Time 2. Expected End Date/Time The above 2 fields show the system date/time. I want 2 more fields below below the above mentioned fields with name : 1. Expected Start Date/Time (EST) 2. ...