How are new assessment instances created in the asmt_assessment_instance table?
How are new assessment instances created in the asmt_assessment_instance table?
Forum Posts
Resolved! How to integrate outlook calendar with change management
Hi Folks,Is it possible to integrate Service now changes with Calendar, so that it will reflect as a meeting in calendar of particular group who has to implement the change(Assignment group).Regards,Damini Tyagi
Received emails are not showing in incident activity stream
Hi, We have CSM activated and the majority of our communication runs through CSM cases, but we have a few monitoring systems that currently are integrated via email, i.e. an incident opens if a customer's CheckMK monitoring system sends an email to t...
How to map a boolean type field in scripted REST API?
Hi, For Vendor data import I am doing integration using Scripted REST API. The requirement here is: The field "primary contact" is a boolean type (True/False check box), which is not maintained in third party. Third party is able to send Y/N only. Fo...
How to stop email notification for a catalog item when RITM is closed complete notifications is triggering from sc_req table notification?
Hi Can anyone help me with the solution of ' stopping an email for a catalog item' when the RITM is closed, notification is getting triggered from sc_ req table, iam not able to select the name of the catalog item in the conditions? Can anyone help ...
How to find which inbound email action created the incident?
Hello experts, Could you please help find which inbound email action triggered to create a incident? I can see the instance has a email received and I can see that email has a target incident created. But I want to find which inbound email action cre...
Resolved! Risk Assessment Metric
I have an odd request that I am having trouble figuring out. We have a risk assessment form that is being used universally across all change types (Standard, Normal, Emergency, and Expedited). This form consists of 6 questions all with risk choices ...
Resolved! Switch View back to Default from Self Service
We had a user that witch their view on a RITM item to Self Service and cannot switch it back to Default. How can I switch it back to Default when selecting View from the drop down and selecting Default does not work.
Incident.do form?
Hi, I was playing around with something and seem to have messed up the form which opens with incident.doRight now, its opening the "Notes[inbox view]. How do i set it back to open Incidents? I have another instance from where i can XML import as need...
Best practice on making changes to closed incidents?
OOTB, non-admins cannot make any changes to closed incidents, but Admin can do. 1. Does ITIL say not make updates to closed incidents? (I couldnt find any ITIL references) 2. If suppose we make updates to closed incidents, will there be any impact to...
Check attachment when submitting catalog item.
If a document is not attached when adding to cart, pop-up message “No document is attached, do you still want to add to cart?” Answer “Yes” add to cart, answer “No” return to form. Can anyone Assist?
Resolved! Developing scoped app from App Engine Studio difference
Hello Team, We are asked to develop a custom application using App Engine Studio. Customer has informed us they have licenses for App Engine. This topic is relatively new to me but whatever I have read it feels like its a low code solution but end of...
Resolved! MTTR calculation for resolved/closed ticket
Hello Team, Hello, I am looking for calculating the MTTR value for resolved/Closed incident. Let say i have pulled the count of total resolved/closed ticket for a particular group now how to calculate the MTTR value.I don't want to create the MTTR re...
How to disable/remove Virtual Agent Chat' functionality/option from Service Portal
Hi Community, How to hide virtual agent icon, i mean how to remove the functionality, we don't want to show chat option to the client. Regards, Rafmine
how to reopen an incident by clicking ui action button.
i have a scenario where i should create a button on the incident form,on clicking that button user can reopen the incident.
