Hello. I have a request to assign incidents to the fulfiller who created them as well as the assignment group they are a part of if they create the incident. I have considered using a business rule or just using the assignment rules to accomplish thi...
I am trying to set the field in yyyy-mm-dd format but it is giving me undefined value. var date = "20.10.2018"; var dt = new GlideDate(date); var dt3 = dt.getLocalDate().getByFormat("yyyy-MM-dd"); gs.print("Date :" + dt3); Thanks in advance!
Looking for some help to understand the below 2 lines of code var commonName = SNC.DiscoveryCertificateUtil.readCommonNameFromCSR(sCSR); var alternateName = SNC.DiscoveryCertificateUtil.readSubjectAlternateNameFromCSR(sCSR); I understand SNC c...
When we send the customer an email using the More Options (appears as three dots in the header) the sent email will display in the activity stream in the technician workspace for the technician working the ticket, but that email will not display for ...
Hi All, Disable additional comments notification for ritm when added sctask comments Added. I have written business rule script to copy sc task comments in Ritm its working fine. Now my requirement while coping sctask comments to ritm no need to s...
Hi All, On the Knowledge Article form, when value of 'Knowledge Base' field (field type is reference, getting value from Knowledge Base Table) is changed. A field message should appear below this field, that should contain value of 'Description' fiel...
We have started using service builder to define our business services and offerings. We have noticed that catalog items that are available in our Service Portal are no longer available to order after we assign them to a service offering thru service ...
While troubleshooting performance complaints when opening a specific catalog item on the Service Portal, I noticed our sys_choice table contained more than 400,000 records.After looking closer, there are more than 300,000 records which all contain a ...
Hi experts, How to cancel a problem ticket? Is it possible to cancel it without adding any scripts from back end? Please suggest a solution for this. Regards,Sofiya
We updated to San Diego about a month ago. It was just noticed that when a guest user replies to an email sent from an ticket the reply doesn't go into the ticket. I've checked records to see when this started and it definitely began the moment we ...
Hello I would like to know of there is there any possibility to make the Attachment mandatory based on the variable choices (like Yes or No) in Record Producer .
Hello All Trying to hide the NEW button on related list im on the Program record, and projects related list thanks
Good afternoon, I need assistance with a report in service now related to KBA. There is not an option in SN that reflects INC or SCtasks where KBA was not attached. I am able to see KBA that were used by getting data from Knowledge applied to Tasks [...
Hi Team, I have given "Content_admin" role to user and user is not able to see content management module. What are the roles required to create Dashboard using VTB data, by adding a Widget -> Content Blocks-> New iFrame or New Static HTML. Let us kno...
I need to import 1 attachment from prod to dev.(Need to have same sys id) I tried using export xml and import xml. It didn't work. Please guide me how to achieve this,
