Hello Everyone,
I'm trying to create a normal change request from a Record Producer. When I do, it just create multiple records.
After many tests and validations I realized that Servicenow is creating one empty change request for each approver added based on approval definition. If the approval group has no members, it goes right to scheduled and do not duplicate records.
It shows the record gets duplicated at "Change moves to Assess" workflow step of Normal Change Workflow.
This is the record producer script:
current.short_description = "Change Request " + producer.cmdb_ci.name;
current.description = producer.description;
current.justification = producer.justification;
current.impact = producer.impact;
current.risk = producer.risk;
current.reason = producer.reason;
current.implementation_plan = producer.implementation_plan;
current.start_date = producer.planned_start_date;
current.end_date = producer.planned_end_date;
current.backout_plan = producer.backout_plan;
current.test_plan = producer.test_plan;
current.risk_impact_analysis = producer.risk_impact_analysis;
current.assignment_group = 'a158cd3fdb3f44d0f5cf32ffaa9619e4';
current.type = producer.type;
current.setAbortAction(true);
Any idea?!
