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‎09-30-2020 02:53 AM
Hiya Guys
I logged this issue to HI by they advise they couldn't help and to reach out to the community.
I have created three new record producers (using the "copy" functionality of the OOTB record producers for; propose a standard change template, modify a standard change template and retire a standard change template)
I have linked my copies to different pages within the Service Catalogue and I'm getting this error;This is one of the new record producers that i have created (the example below is to propose a template):
When i click on "Try it" from the record producer view, i can see the form.. it works fine. It just seems to be the portal that's the issue? Any ideas?
Thank you in advance!!
Solved! Go to Solution.
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Service Catalog
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‎09-30-2020 03:22 AM
Hi,
Can you check the Hide on Service Portal checkbox.
Thanks,
Pooja M
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‎09-30-2020 03:01 AM
HI,
Can you check the portal setting tab on the record producer to see if something stands out?
-Anurag

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‎09-30-2020 03:05 AM

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‎09-30-2020 03:06 AM
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‎09-30-2020 03:11 AM
Hi,
I could see 1 Available For User Criteria for that in the related list.
Possibly that is restricting that record producer on portal
please check what is that criteria
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader