Record Producer not displaying on Portal Page

ToniOxley
Kilo Expert

Hiya Guys

I logged this issue to HI by they advise they couldn't help and to reach out to the community.

I have created three new record producers (using the "copy" functionality of the OOTB record producers for; propose a standard change template, modify a standard change template and retire a standard change template)

I have linked my copies to different pages within the Service Catalogue and I'm getting this error;find_real_file.pngThis is one of the new record producers that i have created (the example below is to propose a template):

find_real_file.png

When i click on "Try it" from the record producer view, i can see the form.. it works fine. It just seems to be the portal that's the issue? Any ideas? 

Thank you in advance!!

1 ACCEPTED SOLUTION

Pooja Mallikarj
Kilo Sage

Hi,

Can you check the Hide on Service Portal checkbox.

find_real_file.png

Thanks,

Pooja M

View solution in original post

6 REPLIES 6

Anurag Tripathi
Mega Patron
Mega Patron

HI,

Can you check the portal setting tab on the record producer to see if something stands out?

-Anurag

-Anurag

find_real_file.png

find_real_file.png

Hi,

I could see 1 Available For User Criteria for that in the related list.

Possibly that is restricting that record producer on portal

please check what is that criteria

Regards
Ankur

Regards,
Ankur
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