We have some auto-opened incidents that get created from SolarWinds. The short description and description populates with a string like "URL: http://SW45ORION:80/Orion/View.aspx?NetObject=N:2606 at 10/28/2011 8:15:51 ". Is there a way to make this a ...
If a user has user-admin role in service now, then how can he/she change the password on another user ?
I am able to delete data for a column following each and every row of that column one by one. If I want to delete the complete data for a particular column, I am not able to do it. But I can update the empty column completely by dragging mouse with c...
Hi,Im looking for a way to add some sort of message after a user uses the attachment GUI to add an attachment to an approval ticket. I have a business rule that does something with the attachment when it's added. I want to inform the user what happ...
Hi, first post - We have a DR test planned - and I want to stop people Scheduling changes over that weekend.I want a blanket freeze on all changes, regardless of CI, location etc. I just want one change over that weekend - the DR test..Can I set SN s...
Hi Everyone,i have a requirement to create a project charter in the PM application on click of a button. i.e, the project charter form should be created from the values i have entered in the project form plus the values i have entered in the related ...
HiI need to populate the Request form Priority field based on the Priority the requester selects. I have added the field as a variable and onto the form, however I cannot get it to populate based on the selection I made on the catalog item.I have tri...
Hi There,I am fairly new to my position so I am still learning Servicenow but need some assistance.I have a Service Catalog item variable that requests a Date and Time. In the workflow I have a Timer that is configured to wait for that time (Which is...
We're looking to create two First Level Resolution (FLR) reports for the Service Desk group and hopefully I can clearly explain what this mean below:Report 1An incident that has been created and directly assigned to the Service DeskAs long as the inc...
I have a requirement where we are trying to present a single front-end to users and then based on a question/answer we will either generate a new Change Request and new change tasks. Or we will only need to create a new change task where the parent...
We have a counter on application navigator to indicate when someone has entered the helpdesk chat queue. The problem is, if helpdesk staff scroll past the counter on the application navigator they miss waiting chat queues. We need to change the a...
Greetings!We have a field, Comments", which is a journal field type. I would like to be able to modify the comment before it gets submitted.The goal is to make an entry in the first line that says: "From: username";function onBefore(current, previous...
I need to allow anyone with the ITIL role to be able to create quick messages.I have allowed the ITIL role to access the Quick Messages module by editing the application menu.I also changed the ACLS read and create to require only the ITL roleACL sys...
I am new to ServiceNow but getting quickly up to speed. I am trying to go back in time and find out what incidents were not resolved at the end of each month but having a hard time. This is what I am using:Type:Pie chartBar chartListPivot Table--...
How is everyone handling tracking licenses when they are concurrent or by site? I want to capture the fact that I have 5 concurrent licenses, but it seems the system wants named user so it only allows 5 user entitlements. With concurrent you can have...
