Hi,I am trying to automate the change process to pull a list of approvers from all the affected CIs when the change state is set to 'Approval requested'.I can get it working when i pull from a single Reference field on a CI but many items have multip...
Hi everyone,I have a catalog form with a select box that is empty by default. After you use a reference field to pick the name of an assignment group in the system, I have an onchange script addOption() all the members of that group to the select box...
Can child groups have access to each others incidents without making them members of each respective group, but only granting both groups access to the Parent group
Hi Everyone,I want to create one report through Database view on 1) sys_audit table and 2) Server table joins.I need one suggestion from everybody that is it make sense to create report on sys_audit table? if Yes thenI m facing one issue that i want ...
Hi,We have identified a number of CIs that are to be listed as "High Impact" CIs via a true/false box that we have added to all classes.I am wondering if there is a way to make these CIs stand out when entered into a 'Primary CI' or 'Affected CI' fie...
Hi all, Does anyone have experience loading AD groups into ServiceNow? I've recently gotten my LDAP via MID Server connection to work. Now I'm thinking of extending the sys_user_group table in order to create a new table, "AD Groups", to load all th...
I know that this is supposed to be OOB functionality. Inbound Email Actions have been stripped down to include just the following. I put the original Inbound email action back in and disabled this one, and the attachment was included in the incident ...
Hi,I am trying to do a simple thing (in project mgmt module):I am inserting some values in a string field (called 'Owner') and I want that in accordance to this values, some values will fill another field (called 'Department'), AUTOMATICALLY.I know i...
Hi,I need to create a report based on some ticket fields (more specific for incident tickets).I verify two tables: sys_audit and sys_history_set, but I cannot join them to make a report.Is there a way to create it? See the example of report that I n...
Hi, I have an issue where when end users log into ServiceNow a message is displayed stating "Your Session has expired. Click OK to continue."When you click ok it continues to load ServiceNow fine - this is by logging in the normal way However, when...
Other than having the Forward Schedule of Change to communicate changes to IT, how do you handle communicating changes to the business?
Hi all we just implemented SSO to ServiceNow through SiteMinder. The system requires the users to first login to an internal portal (the login happens generally automatically through Windows authentication) and then click on a link to SiteMinder. N...
we have a slush bucket for linking incidents to each other (Incident -> Parent Note this is not the same as Incident -> Parent Incident)As admin, it shows all Incidents without a filter needing to be used.If I go in as a standard process user, th...
In a Template, when I populate the description with text, formatting is lost when template is applied or generated. I'm using Description (U_description) field. Is there a better way to do this? Thank you!Example of text in template:New User Ma...
Hi all,What is the best method to do bulk user creation with group in Servicenow. I have user data in xls.ThanksCharliee
