Record Producer not displaying on Portal Page

ToniOxley
Kilo Expert

Hiya Guys

I logged this issue to HI by they advise they couldn't help and to reach out to the community.

I have created three new record producers (using the "copy" functionality of the OOTB record producers for; propose a standard change template, modify a standard change template and retire a standard change template)

I have linked my copies to different pages within the Service Catalogue and I'm getting this error;find_real_file.pngThis is one of the new record producers that i have created (the example below is to propose a template):

find_real_file.png

When i click on "Try it" from the record producer view, i can see the form.. it works fine. It just seems to be the portal that's the issue? Any ideas? 

Thank you in advance!!

1 ACCEPTED SOLUTION

Pooja Mallikarj
Kilo Sage

Hi,

Can you check the Hide on Service Portal checkbox.

find_real_file.png

Thanks,

Pooja M

View solution in original post

6 REPLIES 6

Pooja Mallikarj
Kilo Sage

Hi,

Can you check the Hide on Service Portal checkbox.

find_real_file.png

Thanks,

Pooja M

dev117952
Tera Contributor

@Pooja Mallikarj  , I have seeing the same issue  as well , The record producer I created does not appear in portal search engine . Did you find a solution ?