Record Producer to create change request OR change task?
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08-17-2015 04:35 PM
I have a requirement where we are trying to present a single front-end to users and then based on a question/answer we will either generate a new Change Request and new change tasks. Or we will only need to create a new change task where the parent is an existing Change Request.
I was thinking I was going to be able to accomplish this with record producers but am not seeing how it can be done since the record producer item needs to be defined against a predetermined table.
I saw a thread on the community where Mark Stanger suggest a Wizzard but this was back in 2008....
I started poking around Wizards and they seem very convoluted compared to record producers.
I have already built about 30 Catalog Items with all the correct variables, client scripts, ui policies; all tested and client is happy with. I was hoping I could just mimic what I did on the Catalog side in a record producer so I can have a consistent front end experience for their users and then be able to address their change management requirements.
Any ideas / suggestions?
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08-21-2015 06:48 AM
Hi All, thank you all for your suggestions. What we've decided to do is actually prototype both the record producer and wizard approach to front-ending the creation for change requests/tasks.
We will then evaluate base on the following:
1) usability testing
2) Ongoing development support in terms of building new items and updates to existing. ***Can a non-developer, but techie person build new front-ends.
3. Length of time it takes to author a new (medium sized) front-end in hours?
Thanks everyone,
-Erik