Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

ITSM forum
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Ask a Question

Contextual search for pi

Hi, I want to use contextual search for pi. The thing is in contextual search its only showing the default solutions but not the ones I created. And I'm trying to implement it but nothing seems to work. Can someone please help me out with this. 

SeershikaM by • Giga Contributor
  • 283 Views
  • 2 replies
  • 0 helpfuls

Resolved! Date Validation

Date validation should ensure the value is within 12 months from the current date.Users have different date format preferences (e.g., YYYY-MM-DD, MM/DD/YYYY), leading to script failures.Script works for some users and fails for others due to format m...

spandanaait by • Giga Contributor
  • 690 Views
  • 4 replies
  • 1 helpfuls

Background script - get users email_id's

Hi All, Can someone please help me with the below script, I'm trying to fetch 'email id' of 'delname' users. var delname = 'Mohmed Ahm, Sudarsh Dhoni';var delnew = delname.split(',');for (var i = 0; i <= delnew.length; i++) {    var getdel = new Glid...

Ankita9793 by • Tera Contributor
  • 581 Views
  • 4 replies
  • 3 helpfuls

How to create a queue manger rule based on the agent location

Hi  I have below requirement How to develop this one. 1. Create Queue rule to work for both Incident and SCtasks.Given - All Open SCtasks & Incident with Assignment Group 'ABC' (Need to consider InProgress , Open and on hold)Then - Configure the Queu...

raj99918 by • Tera Contributor
  • 775 Views
  • 5 replies
  • 0 helpfuls

Survey - Set Default value of the Survey question

Hello, There is a requirement related to a survey. I need to auto-populate the default value(dynamic) of one of the survey questions when it loads.Detailed requirement: We have created a UI action that opens a survey form when clicked. Currently, the...

Naveen84089 by • Tera Contributor
  • 492 Views
  • 2 replies
  • 0 helpfuls

ITSM Success Dashboard

Hi All, As part of my project requirement, I need to analyze the ITSM Success Dashboard. I installed the required plugins in my PDI configured roles and ran all the performance analytics jobs and the data collector job as well.But all the indicator g...

Nandini22 by • Tera Contributor
  • 759 Views
  • 4 replies
  • 2 helpfuls

Modern change - Sequential approval

Hello, I am trying to configure a sequence in the approval of a normal change during the authorize phase using change policies.  It seems to require a modification to the OOTB approval flow.  Should be simpler in my mind.  Any suggestions?  I looked ...

Option with Dropdown --None--

I have created one on change client script.' Time taken'(on change field) is selected as 1 hour then business application option should be removed and in other options 1 hour should be visible .When i am selecting  time taken as 1 hour then business ...

_bhishek by • Tera Guru
  • 620 Views
  • 5 replies
  • 0 helpfuls

Resolved! Order Guide Variables

We have an onboarding order guide which is setup to cascade variables.We have a need to be able to report on the 'describe needs' variables.One of the variables is a a select box for 'computer type'.  One of the choices is 'no computer needed'How can...

Labels