Hello,@Ankur Bawiskar @Saurav @shloke04 @Anil Lande whenever we are trying to move the state then it will check if any open task records are there or not. if there are no-open tasks records then state will move to next state or else it will throw an ...
Hello,I had a working integration between ServiceNow and Microsoft Exchange, but it recently stopped functioning. In the HTTP logs, I am seeing the following error: Proxy web request failed This integration was working earlier without any issues. H...
We have requirement to create an OnChange client script relating to the requested for field that is under sc_task table. When I create the script and choose the field name, Requested For field is missing. Is it because the requested for field is the...
Hi Everyone,How to auto populate service offering on a form when the associated application is selected.I have a form which has a service_offering field and a application field, whenever if user is selecting a application ,then the service offering a...
Hello. I would like to only show certain values based on the selected value from another field:When you select "Active Duty" or "ANG Co-Located", the only "Type" options that should appear are Policy Update, Product Update, and Trusted Network.
Hello,We are facing issues when moving decision table data from Dev to Test.1. Decision table is already moved to Test2. When new requirements are added we are capturing new added rows in update set and retrieving/committing in Test.3. After committi...
Hi Team - We are configuring VMW and would like to know what is the best practive for escalation matrix to be configured in vendor ? We do have 3 to 4 escalation matrix for each vendor. Also is there any automated way to notify vendor if the score is...
HiiCreate a Catalog ItemVariabels1.CI(reference type - having computer class)2. Requested For (Ref. Type - User Table3. Incident (Ref. Type - Incident Table(Here it will show only the incident created under the user that is req. for))
Hi @ Ankur Bawaskar!If the user selects 'Yes' from choice list of a catalog item, a popup will show with a link that says, Please raise a request to "XYZ Software". The code is attached below:function onChange(control, oldValue, newValue, isLoading) ...
What is the process behind bell notification? sys_notification is triggered and record inserted into ui_notification_inbox, is there any flow or business rule which runs and inserted record into ui_notification_inbox and then change its 'status' fiel...
Swarm intelligence. after the Yokohama (patch 2) update, we recognized a weird behavior on the sn_lf_comparison_ui page. After trying to edit the translations of a record producer, the page seems to struggle with the translated HTML field "Descripti...
Hi All , https://uat.service-now.com/esc : in the ESC portal when i am open the Report an issue than submit and save and draft is showing but when i opening other users it is working, Can anyone help to how to bring the save as draft and submit but...
Hello All, for knowledge management we have a scenario where in if the article breaches 21days it should move back from review to draft state, we have a solution for that, we also intend to create a custom notification to inform the knowledge author ...
Hi All, How to calculate MTTR for Requested items.
Hi All,I have below requirement kindly let me know that how to add 2 cc in email client template in CC 1 existing user's email Id is already defined I want to add 1 more over there. please let me know how to add this.below is OOB scriptjavascript&co...
