Resolved! Restrict a type of state to only one item
I wanted to know how I can make the Pending state appear only on a specific item without showing up on the others. Is that possible?
Forum Posts
Correctly add a custom section to Service Operations Workspace
I wanted to add a custom section to Service Operations Workspace. I changed the form view to SOW, so the section is now visible in the workspace, but all related logic from UI Policies and Client Scripts no longer works.What is the correct workaround...
Resolved! I’m facing an issue with approvals on a custom table that extends Task.
Scenario:I created a custom table extending Task.Added a new State choice called “Awaiting Approval”.Built a Flow Designer flow with the following logic:Trigger: Record updated → State changes to Awaiting ApprovalAction: Ask for ApprovalIf Approved →...
Resolved! Placeholder for String field on the From
Hello all, Could you please advise how to add Placeholder (Example text) to the field on the form in ServiceNow? I need something similar to Example text added to Variables? For example I want to add to Description field to Incident form the follow...
Is it possible to remove seconds from Planned start/end date of change request?
Hi there, I wanted to check if its possible to remove seconds from "planned start" or "planned end" of a change request without any customazations? Thanks!
List collector
Hi Guys I have created a record producer , in that i created a field with list collector , like when i select the options and submit the record , then it stores the option as some numbers . I don't get the name of those choices in that field.Thanks i...
How to report average age (in days) of open RITMs for a catalog item
Hi team,I’m trying to create a report (without using Performance Analytics) to find the average age (in days) of open RITMs for a specific catalog item.My requirement:Filter on specific catalog itemConsider only open / active RITMsShow average age in...
Resolved! is it recommended to create a CTASK Automatically for Reviewing CHG when the CHG is in Review state
The following are the states in Change Management in ServiceNow. New, Assess, Authorize, Scheduled, Implement, Review, ClosedIs it recommended to create an automated CTASK under the Change Ticket for validating the change that is implemented? Already...
Resolved! Restrict creating incidents using incident.do
Do you guys know what is the best way to prevent users from creating an incident using incident.do? We want to encourage users to use the Service Portal so that an Interaction record gets created first before an incident.
Approval reminder specific for my 2 KB's
Hello community expertsI have created two knowledge bases and Configured workflows for approval and retiring all the articles in the two knowledge bases follow my workflow. There are seven different layers of approval and I want to send a reminder no...
Allow only a specific user to update a dropdown field using ACL
Hello All,I have a dropdown field on a table that should be editable only by a specific user (or integration user). The field should be updatable via integration by a specific user/integration account.All other users should be restricted from updatin...
Agile Development 2.0 Plugin
I have agile 1.0 installed in my instance, I want to install agile development 2.0 plugin. As you can see in the snip, it says it is installed but under version details only 1.0 is mentioned. How to confirm whether 2.0 is installed in my plugin. Ther...
Publish, Retire, and Republish buttons are not working on Service operation workspace.
Hi, I have observed that knowledge UI actions visible on Service operation workspace are not working as expected. Earlier it was not visible to me but after changing the value of system property - sn_km_center.glide.knowman.ece.enable to 'true', it b...
Creating a New Change Model Using the Normal Change Workflows
In ServiceNow, change models help standardise and streamline the change management process by defining specific workflows and state transitions. In this guide, I will walk you through creating a new "Urgent" Change Model that follows the Normal Chang...
Resolved! How to calculate number of child incident within a parent incident using a Script?
Within my project, I want to calculate the number of child incidents attached with a parent incident and also want to add it to a report for my personal use in a dashboard where it will show, all the child incident details attached with parent incide...