Hello All,I saw one scenario where if i cancel a request which has completed tasks and work in progress catalog tasks for all the tasks it makes as closed incomplete.where i want it should not close incomplete the closed completed tasks it should onl...
Hi, Configuration Item field in the incident form is taking too long time to load.It is Reference Field and reference to "cmdb_ci" table.What can be done to load fast, any suggestion? Thanks
Hi Team, I need to pull data from snowflake into servicenow. What approach i need to follow to perform this integration? I already know that we can have this using jdbc connector but is there any other way to achieve this like rest api? Thanks,Poorva...
Please help me to understand Attestation Status showing as a line item in “Audit History (sys_history_line)“ of every CI ( Showing as Not yet reviewed)
HI all, I have a problem. As a ITIL user I don't see records in task table with the task type = task, all another records for ex: INC they can see. ACL should work fine. It allow ITIL user to see all records in task table. Maybe has somebody idee? ...
Good evening.!Requirement is, whenever Incident's State is "Closed" in ServiceNow, it should also change the State in JIRA.We were told by ServiceNow to use "Do Transition" action.But what should we pass in the "Jira ITME Connection" field ? We have ...
Hello community experts, I have a question. I am trying to implement knowledge management in my organization so as a part of that implementation, I have to upload multiple knowledge articles and their legacy versions as organization policy specifies ...
We are looking to see if it is possible to add rows automatically into the MRVS. We have a requirement to add some dependent roles when you add a row into the MRVS while submitting the request. For example: If Role1 has two dependent roles (RoleA, Ro...
I have a Record Producer that includes a variable of type Attachment. My requirement is that whenever a user uploads a document through this attachment variable, the uploaded file should automatically be renamed based on the name of that specific var...
Hello, I'm looking for some guidance on working with States/Stages within flow designer, particularly in terms of Requested Items. I'm open to any guidance of how/why stages/states used for Request Management. Background:First, below is my understand...
I have followed a variety of guides and knowledge articles and have created lots of different .jks and .keystore files. However, I always receive the below error when a attempting to create a JWT Key based off of the certificate that I upload. The en...
Hi everyone, I'm creating a rule to automatically populate the work_end field of the sc_task table, but the time zone is 3 hours early. The time zone is correct in the instance settings, and I'm adding the addSeconds function to the script to try to ...
Hi Team,In ServiceNow university learning am doing, on-demand Course >Virtual Agent Implementation (Xanadu). in that > Create A Virtual agent Topic, am not able to complete it during validation getting Failed, I followed the lab guide also. Getting a...
this is my instance dev201572.servicenow team please help in resetting mfa setup
Hi, I have a multi-row variable set where each row has a checkbox. It's possible to have multiple checkboxes selected (for example, 5 rows with 5 checkboxes selected). How can I make sure that, when the form is submitted, no more than one checkbox ...
