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UI Configuration for the Service Operation Workspace

Good day to all,         I am hoping that I can get some help with a configuration of the SOW that I am trying to do. I have attached 2 images to this post in hopes that I could get some assistance with this. Here is what I want to do. One of the ima...

ccurtis by Tera Contributor
  • 813 Views
  • 7 replies
  • 1 helpfuls

SLA definition fornchange request

Hello I want to set SLA Definition for change requestWhen change request is scheduled,Plann start date > 1 secondSLA is active and start calculate How to config this? I already check but still not found at plan start date

Resolved! Copy Attachment from SCATSK to RITM

To copy attachments from an SCTASK to a RITM, I used BusinessRule#1, which I found in a ServiceNow Community post The problem is that each time an attachment is added to the SCTASK, all of its attachments are copied to the RITM, even those already th...

Clement_V by Tera Guru
  • 1585 Views
  • 10 replies
  • 1 helpfuls

Dashboard report permissions - how to speed up assignment?

Hello Community - I'm not sure where the best place to post this question is. Feel free to move this thread if it should go somewhere else.  I'm hoping my question is an easy one to answer... we have a lot of dashboards in our SNOW instance, those da...

travis001 by Tera Contributor
  • 283 Views
  • 1 replies
  • 0 helpfuls

Resolved! Mutliple users select in requested for field choices

Hello Everyone,        I have one requirement. Requirement is In Catalog form having the Requestor For field (reference type--user table) and Application filed(reference type- App table) .If i select Minipay in Application then i am able to select mu...

Reference 2 RITMs Together

We are new to the platform and have a request to allow the reference of 2 RITMs together. The idea is they have a Request come in to do a build and then they realize they need to have another team accomplish some work so another Request comes in with...

KristinaN by Tera Contributor
  • 366 Views
  • 1 replies
  • 0 helpfuls

List Collector on Service Portal - Multiple selection at once

Hello,In the Service Portal, I have a List Collector variable.There is a way to select multiple value at once, especially after applying a filter? It is very annoying to type the text filter for every value to be selected. Example: List Collector que...

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TmeT by Giga Contributor
  • 387 Views
  • 2 replies
  • 0 helpfuls

Resolved! Want to hide the managed attatchments field

My requirement is if a User possess a role then only he should see the attatchments ,or else he should not be able to see the Attatchments,means the user should not have rights to view/download the attatchment (in the Managed attatchments)@Ankur Bawi...