Hello I want to set SLA Definition for change requestWhen change request is scheduled,Plann start date > 1 secondSLA is active and start calculate How to config this? I already check but still not found at plan start date
Hi I have two variables called Start date and End date on catalog form I need a validation on End date, the selected date should be mamimum within 7 days from Start dateNote: Data type for both the variables is Date/Time
Hi We have catalog item "ABC" in that we have variables like Country -- State ---Address-- But now I have deactivated these 3 variables as part of the new enhancement and this code push to Prod after this new code existing variables and variables d...
Hi I have one catalog form having two variables called Input1 and Input2 based on these two values need to populate respective value on FINALOUTPUT variable. If combinations are less numbers I would have go with catalog client script with add and rem...
To copy attachments from an SCTASK to a RITM, I used BusinessRule#1, which I found in a ServiceNow Community post The problem is that each time an attachment is added to the SCTASK, all of its attachments are copied to the RITM, even those already th...
I have a requirement related to a catalog item that includes:A reference field to select a digital platform from a table.A list collector fields (I have 12 fields) that allows users to select multiple values.When the catalog item is submitted, it cre...
Hello Community - I'm not sure where the best place to post this question is. Feel free to move this thread if it should go somewhere else. I'm hoping my question is an easy one to answer... we have a lot of dashboards in our SNOW instance, those da...
Hello Everyone, I have one requirement. Requirement is In Catalog form having the Requestor For field (reference type--user table) and Application filed(reference type- App table) .If i select Minipay in Application then i am able to select mu...
Hi all,I’m currently investigating the out-of-the-box (OOTB) lifecycle behavior for Requests (REQ), Requested Items (RITM), and Catalog Tasks (SC_TASK), with a focus on how the following fields change throughout the process:ApprovalStateStageMy obje...
We are new to the platform and have a request to allow the reference of 2 RITMs together. The idea is they have a Request come in to do a build and then they realize they need to have another team accomplish some work so another Request comes in with...
Hello,In the Service Portal, I have a List Collector variable.There is a way to select multiple value at once, especially after applying a filter? It is very annoying to type the text filter for every value to be selected. Example: List Collector que...
Hello,In the Service Portal, I have a List Collector variable.There is a way to select multiple value at once, especially after applying a filter? It is very annoying to type the text filter for every value to be selected. Example: List Collector que...
I need to report on all assets with a serial number containing 1 or more spaces anywhere in the value. 1) can wildcards be used in report and filter conditions? e.g. * " " *2) how would i represent the space? escape sequence? 3) can REGEX be ...
My requirement is if a User possess a role then only he should see the attatchments ,or else he should not be able to see the Attatchments,means the user should not have rights to view/download the attatchment (in the Managed attatchments)@Ankur Bawi...
Hi Team, We have a scripted REST API to share our sctask and RITM details. We have setup a integration user for this. But integration user is not able to get any records in response. Response code is 200 but records in response is zero. Which roles w...
