How to track history of an asset -- Want to generate a report
Hi Friends, Could someone please let me know, how can I generate a report which shows history of a particular asset based on asset state ? Thank you.
Forum Posts
How to find missing records in service now ?
Hi All, I had created few records on a table using a record producer but now unable find those records in that table. Also checked deleted records but couldn't find. So where can I find those missing records ? Thank You
Transfer content when transferring the department via XML
I want to add a department on the development machine and transfer that information to the production machine using XML.When adding the department, I selected the option to associate the department with a company.In the case of transfer via XML, does...
Custom Portal Loads Twice
Hi Team,We have a custom portal built upon Service POrtal. When we try to open it is loanding 2 times. At first it will load with 'company_name.service-now.com/<portal_name> then it loads again with 'company_name.service-now.com/<portal_name>?deviceT...
Show Catalog Item to all Users on Order Guide with an User Criteria
Hi, We have a Catalog Item availabe for ITIL Users only via User Criteria which works great. We are now building a Order Guide & the ask is to make this Catalog Item visible on Order Guide to all users & when it's stand alone tie it to the User Crite...
Resolved! How can I add a mail script to the subject line?
Hello experts please I need your help, how can I create a mail script that can be added to the subject line of an email? There are 2 fields in the incident form: *Subcategory *Missing CI the subject line needs to change based on the user selection: ...
Make Incident state to In-progress when on-hold and "waiting until" Date field will reached
Make Incident state to In-progress automatically when on-hold and "waiting until" Date field was reached for Europe/ Berlin Time zone. I have wrote the Scheduled Job script - Selected Timezone as - Europe/ Berlin var gr = new GlideRecord('incident')...
Inbound action not triggering
Hi, I had a requirement when a email sent to abc@companyname.com email address it should receive from servicenow. and should create a record in exception table. the email already configured before for the instance is xyz@companyname.com. So how s...
How to auto populate common variables from previously submitted catalog item to current catalog form
Hi All,I have below requirement. I have two catalog items 1) Design form, 2) Implementation form. We have some common variables in both the catalog items like Var1, Var2, Var3 and Var4. I want to auto populate these common variables from "Design form...
Report unable to export more than 10000 rows
Hi, We have more than 10000 records in incident table. and I want to fetch a report of all the incident. but as export limit is 10000 how can i fetch all the records.
Unable to submit record producer in employee center portal
Hi, We have both a Service Portal and an Employee Service Center (ESC) portal. When submitting a record producer through the Service Portal, it works as expected. However, when attempting to submit any record producer from the ESC portal, the submis...
Resolved! Unable to associate closed change requests to another change
I am Unable to associate closed change requests to another change. I checked the related list and there are no restrictions. What else can I check? could this be acl issue?
Resolved! 'Options' word is visible on Service Catalog Item
Hi All,I am creating a new Catalog item in which I need to create 3 checkboxes. It is working fine when I create the first checkbox but the moment I create the second checkbox field it is showing a 'options' word on top of that which I haven't create...
Fetch Distribution List through Entra ID spoke.
Hello,We previously installed the Entra ID Spoke (version 4.3.2) and have successfully created users and groups through it. Now, as per our current requirement, we would like to sync Distribution Lists (DLs) using the same spoke.Could you please sugg...
Convert submitted RITM with submitted values into PDF and send an email to requestor
Hello all, I'm trying to convert submitted RITM to PDF and attach that PDF on RITM and send an email to the requestor. Tried below script It is working with Background script but not with BR, I have written After Insert BR. var pdfUtil = new sn_pdfge...
