Reference 2 RITMs Together

KristinaN
Tera Contributor

3 weeks ago

We are new to the platform and have a request to allow the reference of 2 RITMs together. The idea is they have a Request come in to do a build and then they realize they need to have another team accomplish some work so another Request comes in with it's own variables. In lieu of just commenting the previous RITM number they wish to have them reference eachother to quickly go between the RITMs to check on the work being done. They could use a new Task for each team's work however the team doing the work needs their form filled out. They do not need this every time just as needed. Is something like this possible?

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Rafael Batistot
Tera Sage

3 weeks ago - last edited 3 weeks ago

Hi @KristinaN 

May you try those steps

 

  • Navigate to the RITM table

    • In ServiceNow, go to System Definition > Tables.

    • Find and open the table called Requested Item [sc_req_item].

  • Create a new field

    • Scroll to Columns (dictionary entries).

    • Click New.

    • Fill in:

      • Column label: Related RITM

      • Column name: u_related_ritm (the “u_” prefix is standard for custom fields)

      • Type: Reference

      • Reference: Requested Item [sc_req_item]

  • Save.

    • Now, every RITM will have a new field called “Related RITM”.

    • Users can search and select another RITM by number.

 

 

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