We have a request form that sits on our service portal. One of the fields on the form user select is a reference field to the table core_company ~ but unless the user completing the form has the role “ITIL” the form does not display anything in the field “Which ITP do they study with”.
Our standard users do not have any roles, but do have a account in SNow to authenticate with SSO and only access ServiceNow through the Service Portal. I am looking for a way to allow our standard users to use the form.
user with ITIL role
User with no role
thanks when created a role and added it to the to the read the user were been directed to the back end when accessing servicenow. in the end i have created a new ACL and used the Security Attribute Condition set to User is Authenticated. this appears to be working for me. my question now is: is the a good/safe approach ?
thanks when created a role and added it to the to the read the user were been directed to the back end when accessing servicenow. in the end i have created a new ACL and used the Security Attribute Condition set to User is Authenticated. this appears to be working for me. my question now is: is the a good/safe approach ?
