Reference qualifier on Configuration item field - Incident

[Tanmay Sawant]

I want to set reference qualifier on the field Configuration item on the Incident and Task form .
I want only CI's from certain classes to be displayed in the search option for the field.

I configured reference qualifier with conditions I want to set for the field by configuring Dictionary for the field. PFA screenshot.

On Task form I'm able to see filtered CI's list when I search on Configuration item field, However I still see entire CI list on Incident form.

On Incident form I want to see only filtered CI's list and not all the CI's from cmdb_ci table.

Please suggest.

[Tony Chatfield1]

Hi, if you review the OOB dictionary entry for task.cmdb_ci
/nav_to.do?uri=sys_dictionary.do?sys_id=d5464cb521120110a866589604c20d61%26sysparm_view=advanced

you should see that the record includes an OOB dictionary override reference qualifier for 'incident' table.
If you want the task level refqual to also apply to incident, then you will need to either remove the OOB incident override or update it to match the task level record filter.

Define a dictionary override (servicenow.com)

[Beena]

This worked for me. Thank you.