Reference variable not visible in Portal for non-admin user but visible in classic view
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3 hours ago - last edited 3 hours ago
I have created a reference variable in my catalog item which is referring to Business Application table. In the portal when the non admin user click on that reference variable its showing "No Matches Found" but in Classic UI same variable displaying the values.
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3 hours ago
Are you using the same non-admin account for both the portal and Classic UI?
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3 hours ago
Yes Testing with same account
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3 hours ago - last edited 3 hours ago
it's because of query_range ACL which was introduced by ServiceNow recently
you need to create new query_range ACL with Table.* on Business Application table
Give role to that ACL and it will start showing records for non-admins in portal reference variable
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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an hour ago
I have tried this but still its not working
