Regarding Community Portal and Appointment Booking

rishimehta01
Tera Expert

‎04-09-2025 10:42 PM

We have ServiceNow ITSM Standard licenses on shared MSP instance and would like to know if we can activate Appointment booking feature and Community Forum on Service Portal. pls guide how to proceed

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-10-2025 01:12 AM

Hi @rishimehta01 

To understand better, are you in a separate domain environment? Also, if I'm not mistaken, the feature of  community forum and appointment booking is on the CSM side, not ITSM.

 

https://www.servicenow.com/docs/bundle/yokohama-customer-service-management/page/product/customer-co...

https://www.servicenow.com/docs/bundle/vancouver-customer-service-management/page/product/customer-c...

 

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