Regarding related restrictions of access on a field

Smrutiranjan
Tera Contributor
 

Hi 

As I have a requirement . I am new to servicenow can any one guide me on this,

Following are the modifications required to the "Assignment Group" Field & "Assign to Me" option on the Task Level.

  1. This is in regards to the configuration wherein the users with the Service Desk Role are able to edit the Assignment Group field on the Task Level and assign any task in ServiceNow to any given team in ServiceNow. This needs to be modified with the users having the Service Desk role not being able to edit the "Assignment Group" field on the Task Level.
    The Assignment Group field on the Task Level should only be editable by the Managers OR Members of the Assignment Group to which the task is assigned.p

  2. The "Assign to Me" option is accessible to any user on the Task Level. This allows any user to assign any task to themselves even though they are not a Member / Manager of the group. The "Assign to Me" option is only required for Manager /Member of the Assignment Group to which the task is assigned.

 

@Ankur Bawiskar 

@Runjay Patel 

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@Smrutiranjan  

1st point can be achieved using field level WRITE ACL

2nd point ideally should be allowed only if logged in user is member of the current assignment group.

I won't suggest to alter 2nd point

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Smrutiranjan  

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Smrutiranjan  

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

ManaranjanM
Tera Contributor

Thanks Ankur