Regarding Sending emails and Notifications

[anushkanaik]

When I send notifications or emails I can't see them in the activity stream of that incident record. Because, the state of email in email logs is send/ready. When I manually change it to sent then it appears in the activity stream of that incident record. 

[Dr Atul G- LNG]

Hi @anushkanaik 

In a PDI, this behavior is somewhat expected.
Also, make sure you have the required role assigned in order to view that feature.

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

[Kawshal29]

Hello @anushkanaik 

The reason your emails are in the send/ready state is because the "Email Sending Enabled" property can be set to false. 

Please note that if you choose to make the "Email Sending Enabled" true, then this will cause all the emails from your outbox to be sent to users which can be a problem.

Another reason can be that if you are using PDI, then PDI's don't have Email Account to send or receive emails.

If you find this response helpful, give me thumbs up and mark it as helpful.

Thank you.

KS

[Ankur Bawiskar]

@anushkanaik 

Only emails actually sent from that record and those actually received on that record are shown in Activity log.

That's OOTB behavior.

Also remember your user should have role to see emails in activity log

Sent emails do not display in the activity stream for certain users 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[anushkanaik]

I sent the email to the user from that record. It is getting into sent/ready state. When I manually change the state to sent then it appears in the activity stream of that incident. I have attached some snapshots.