regarding which inbound action will run first

[SWAPNIL KULKARN]

Hi, i have question, if i have 2 inbound actions running on same table(incident), then which one will run first, means how to decide the order which one will run first when triigered at a time.

[Ethan Davies · Accepted solution]

Hey @SWAPNIL KULKARNI ,

I have taken this from the ServiceNow docs:

"The system only runs an inbound action when:

• The incoming email type matches the inbound action Type.
• If present, the watermark or record number refers to a record in the Target table.
• The inbound action Conditions evaluates to true.

If any of these criteria are not met, the system skips the current inbound action and evaluates the next active inbound action. The system processes inbound actions from the lowest to highest Order value. If the inbound action has Stop processing enabled, the system updates the State of the email record to Processed after running the inbound action Script."

In short, the lowest order will fire first. Please note that in newer San Diego instances, inbound email actions have been replaced with inbound email flows.

Ethan

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