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Resolved! How to display hyperlink on catalog form using client script

In the below script when condition is "No" I want to display a hyperlink on the catalog form so user can click on that link.function onChange() {     if (g_form.getValue('variables.owner') == 'Yes')   {           //g_form.setDisplay('variables.messa...

mounika58 by Mega Expert
  • 6485 Views
  • 9 replies
  • 2 helpfuls

Script/Way to lockout all active users

Hi All,We want to lockout/deactivate/disable all active users at a time in a SNOW instance.Kindly suggest possible ways to mass update all active SNOW users to Locked out =TRUE/Active = FALSE.Thanks and Regards,Pradnya

What does "Enforce CI verification" do in Asset Management?

 I'm having trouble understanding what this does on a Model Category.   I THINK it should allow you to create a CI manually without having it linked to a specific Asset, but when I test it, something totally different happens.   I test by creating a...

EnforceCIVerify.png
Uncle Rob by Kilo Patron
  • 10656 Views
  • 6 replies
  • 4 helpfuls

What is the Model Number field for exactly?

When I took the Asset Management training it sounded as if the Model Number field was used for Manufacturing Part Number. However when we implemented with BDNA they used this field for the generic Model Number and so then I was wondering where the ma...

klf1123 by Kilo Sage
  • 3033 Views
  • 6 replies
  • 1 helpfuls

ACL - Arghhh. Make all fields read only, except for 2

HelloI've done a lot with ACLs but for some reason having difficulty with what I would think should be a simple thing.LOCATIONS (cmn_location table)I want to:Disallow write access to all fields except for 2 fields (Contact and a custom 'comments' fie...

Josh80 by Tera Expert
  • 3290 Views
  • 5 replies
  • 0 helpfuls

Scanning of Attachments

Does ServiceNow do any scanning of attachments for malware/viruses when they are uploaded by a user?   If so, what is done?

kurt9 by Kilo Explorer
  • 3571 Views
  • 7 replies
  • 1 helpfuls

choice list dependent on a reference field

Hi SN Community,I have a requirement to track additional detail in timesheets and I'm unsure of the best way to go about it.In 'task_time_worked' table, I have two reference field to populate the users name and team from the sys_user table and then a...

washij by Kilo Explorer
  • 2996 Views
  • 4 replies
  • 1 helpfuls

Removing Users from Groups

We're in the process of setting up LDAP integration. On the "LDAP Group Import" Transform Map there is a Transform Script that runs "onAfter" to add members to groups using the line "ldapUtils.addMembers(source, target)" . My issue is that when I rem...

emytjls by Kilo Explorer
  • 2616 Views
  • 4 replies
  • 1 helpfuls

Location Aliases

We need the ability to specify aliases for locations, because some key locations (such as datacenters  and some office buildings) are known by multiple names depending on which part of the organization is referring to it. We want to have a single mai...

lyletaylor by Giga Contributor
  • 1291 Views
  • 4 replies
  • 2 helpfuls

ASCII to UTF 8 Encoding issues

Hi,In the Department table of ServiceNow, one of the Department has name as GGO MENA â€" ALL ( which has ASCII characters in it). This is one such example. Now, such values are already loaded into ServiceNow from another source.Now, when i try to s...

vidkeer by Kilo Contributor
  • 3388 Views
  • 3 replies
  • 0 helpfuls

Resolved! What updates the Change Request when a Change Task is closed?

Hi SN Community,I'm wondering if anyone knows what triggers an update to the Change Request when a Change Task is closed? We've created a new state for Change Tasks and are noticing that when a task is closed with the new state, the Change Request do...

tee3 by Giga Expert
  • 3237 Views
  • 6 replies
  • 0 helpfuls

How to create new ticket in ServiceNow from UI

Hi,I am trying to create ticket in servicenow from UI but not able to see any options for it. I am able to create incident, asset etc but not sure how I can create tickets. Also If I try to create ticket using Table API, it works fine for me.Please s...

braj1999 by Kilo Contributor
  • 8277 Views
  • 9 replies
  • 0 helpfuls

Deactivate users that are disabled and move to another OU

We are currently loading users from multiple OUs in AD via LDAP. We will just call them "Employees" and "Contractors" OUs.However, when users are termed and disabled, they are moved to another OU labeled "Termed" and disabled in AD.We do not have LDA...

trmiller by Kilo Expert
  • 2858 Views
  • 3 replies
  • 1 helpfuls