This shows up in all our environments except Production. If you go into Service Catalog and Items and then go to Personalize Related Lists I have a "Metrics" that i've added. I can't find that in production. I do see the Metric Definition area just n...
I took out the default on the Urgency/Impact fields to force my technicians to think about the priority and set it properly. Since this has been done, we are having an issue with inbound emails setting the priority to Critical somehow. It doesn't hap...
Help text is being purposed on Restart Change Activity UI Action (As it will be doing different tasks at different stages).Please find the attachment for details.It is possible to add help text for UI Actions similar to form fields using Hint field. ...
Has anyone tried linking one order guide to another order guide? We have a New Hire OG and an Applications OG we'd like to link together where at the end of the New Hire OG we can direct them into the Applications OG and pass the variable data from t...
When an approver rejects an item, the entire request is closed. We would like to allow for the item to go back to the submitter instead of closing the ticket. We have about 30 catalog items that have approvals and I have tried this out on one catalog...
Has anyone come up with a way to edit a list of change approvers on the fly? We have situations where some changes may not be able to have a pre-specified list of approvers based on various business conditions that would be overly complex to put in a...
Hi All,We implemented ServiceNow about a year ago and my role is a Problem manager. One of my objectives for the next 6 months is to look into Proactive Problem Management. One way is to look at the incident data, look for re-curring incidents and th...
Is I possible to view the Outgoing SOAP message when using webservicesI have to send data back to a webmethods system and have to use 2 variables in the workflowbeing Webmethods I cannot download WSDLManually copied WSDL into Outbound SOAP message Us...
We are about to implement our first Service Request in our Service Catalog, to enable staff to order Software. We have not implemented Asset Management or Software Asset Management yet, but it's coming soon. We are on Calgary. I've built Software Mod...
I have multiple tables and fields I would like to set new ACL's on. I was wondering if there is a way to impot a csv file with all of the acl information rather than doing it one at a time?Regards,odsmith
I am currently trying to set up Software Asset Management. Our system is on Berlin Patch1. MS Office 2007 is the first software that is being set up. The software counter license type is set to 'By number of users' and Installs per license is set to ...
I have somehow created a table that has no label and no name, it shows up with the name "(empty)" in the tables list. I was trying to create a new application, didn't know what I was doing and somehow ended up with this table with no name. When I ope...
My Company is looking to integrate FIM(Forefront Identity Manager ) with Service now Instance. I could not find much reference for this implementation. Can someone please guide me to implement this integration.
The business rule Abandon and Restart Notifications script is defined as:if ( current.state == '3' && current.u_state_reason == 'cancelled' && current.approval == 'cancelled'){gs.eventQueue("change.abandon", current, current.requested_by);}The above ...
I am wondering if any Healthcare Organizations would be willing to share the setup they are using for Impact, Urgency and Priority. We are looking at changing what we currently have setup and would like to hear some ideas other organizations are usin...
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