We have implemented SLA/OLA and in the definitions we have kept retrospective "set start to" updated.When priority changes in the ticket i.e. from p1( resolution time - 1 hr) to p2(resolution time - 4hrs) then p1 is getting cancelled and p2 is gettin...
How do you enhance Homepage performance in case of gauges ? i) Increase the number of gauges ii) decrease refresh time of gauges iii) Off Refresh button/delete groups ??
Hi, do you know where could be found articles in "draft" in knowledge base? We have Eureka Patch 10 implemented. I am sure that before there was some option with the list of not published articles. Thank for any advices.
We have a table Region with different values(NA,EMEA,APAC). We want to add another data i.e. test but this test data should be seen only on incident form and it should not be seen on other module like change and catalog.Any ideas please
Hi,I want to create few mandatory drop downs with yes/No in catalog. But the default value of dropdowns should be NONE so that it will force to user to select any value.Any idea how to do this?Regards,Varun
I am interested how other users have implemented Routine Change. We use comprehensive mostly, and Emergency. My thoughts on using Routine change are to create a "catalogue" of routine changes, which do not need CAB approval. These are repeatable chan...
Due to a import glitch (Dont ask me how), 17000 completely blank user profiles have been created in Service Now. Can anyone help with a client script / Business Rule to delete them please? Thank you.
I am adding a field called Effort spent on the from and i have to update manually how much time i have spent on the incident before assigning it to some one else.here the same process continues until the incident resolved. what i need to do it to sho...
Hi All,When we are trying to move data from one instance to another by uploading through Excel sheet, the Sys ID is changed. If we are using XML then there is no change in Sys IDs.Can anyone help me out to find out the reason? Regards,Ajai
In our service catalog, most of our categories are NOT clickable hyperlinks. However a few recently added categories ARE clickable hyperlinks. We recently upgraded to Euerka, not sure if this is relevant. (see 1st screenshot) For those few categori...
Hi All, we are working on the reporting for Problem Management and would like to know your thoughts on the best way to show Number of Incidents per problem with RCA vs All Incident. Thank you.
As of Fuji release, do we need separate license like approver_user for approving or rejecting any request here? Or itil user can do everything?
Whenever I try using the Assignment Type as Group Field and point this to the CI Owner Group field it generates a series of unassigned tasks only to the owner group. These do not appear in My Tasks for the users in the group, this is even though the ...
Does anyone know where to change the first day of the week setting from Monday thru Sunday to Sunday thru Saturday? Either in a global setting or reporting specifically.
Hi,On occasion when using multiple-provider SSO functionality, I receive a strange error when using the "login_with_sso.do?glide_sso_id usage" URL parameter.I get a "Page not found" error with "The page you are looking for could not be found" for "lo...
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