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Modifying number maintenance

1. What are the potential implications of changing the numbering system so that it display INCYYYYMMDD.0000 e.g. (INC20140925.0001)2. Please advise how can this be technically achieved.  My thoughts are not to tamper with the OOTB functionality but t...

a_qulatein by Mega Contributor
  • 2225 Views
  • 7 replies
  • 0 helpfuls

Edit Incident Management numbering scheme

Hello Everyone,  I'm looking to integrate my instance of Service-Now with some of our vendors which are currently using Service-Now. The purpose is to move tickets back and forth and to enable my instance of SNOW to be the single source where everyth...

dvientos by Kilo Explorer
  • 2106 Views
  • 4 replies
  • 0 helpfuls

Resolved! Primary Key in a Table ?

Hi everyone !!  How can I set the serial number field as a primary key in the table of hardware assets ??  To not enter two equal serial numbers .  Thanks.

mario_trejo by Kilo Contributor
  • 5416 Views
  • 3 replies
  • 0 helpfuls

Resolved! Company logo different for different company user

HI         I have created a company profile and made changes to the logo, which shows up on the left side. but i have an issue . whenever a user who has a difffernt company logs in the logo changes to his company's profile. I need the instance to sh...

Company logo.JPG IBM user logo.JPG user profile.JPG

Resolved! Close Catalog Task

Hi,  I tried closing task from UI button as follows  task.state = 3;task.close_notes ='Request has been completed';task.update();  I tried using 'current' as well.. but results in no change.  However, its not updating the task.  What am I missing her...

Resolved! Change Task business rule - referencing parent Change Request fields

Hi all,  I've replicated the 'Change Events' Business Rule on the Change Task table to fire events for Change Task calendar notifications, however I can't get it to fire an event when the 'Approval' status changes. The rule runs perfectly for fields ...

MacSWW by Giga Contributor
  • 4658 Views
  • 6 replies
  • 0 helpfuls

Update_Exempt dictionary attribute

Has anyone proven out this concept that was introduced in Calgary?   I tried updating some out of box module records by only changing the active flag, which the wiki claims is automatically update_exempt, and I'm still seeing the updated/updated by f...

Chris M3 by Tera Guru
  • 1406 Views
  • 1 replies
  • 0 helpfuls

Advantages of having a third instance

We currently have two instances and have gone live with Change as we're still working on Incident and Problem. I've noticed that only having two instances can be a little tricky as I can't just use dev as a sandbox to just test things as I often have...

Community Alums by Community Alums  
  • 2857 Views
  • 13 replies
  • 0 helpfuls

chooseWindow question

Hi!  I am calling a Calgary Scripted Webservice via an C# SOAP client to query several tables of our SN instance.Because of the size of the tables I splitted the SOAP-calls by using chooseWindow() within the webservice.the code in the webservice look...

hpesata by Kilo Expert
  • 2663 Views
  • 2 replies
  • 0 helpfuls

How to generate sequential numbers?

Hi all  I got this situation that I need to generate unique ID numbers for web services calls made to an external vendors system.  The calls are made with data from the Incident table. Each call needs to have a unique ID that does not match any past ...

Resolved! glide.sys_reference_row_check property - meaning?

I'm trying to figure out the functionality behind glide.sys_reference_row_check. Having read the explanation on wiki, I understood all the words, but cannot understand the meaning of the phrase Can anyone bring an example of how system behaves diffe...