Rejection Comments are not updating in the noification

Sriram Pusuluri
Tera Contributor

Hi Team,

 

Rejection Comments are not updating in the notification

 

 

 
 

ticket.jpg

 

Notification:

Ticket1.jpg

 

 

Comments added in the notification, but comments are not showing the Rejection notification

6 REPLIES 6

@Sriram Pusuluri 

Hope you are doing good.

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Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Tanushree Maiti
Kilo Patron

Hi @Sriram Pusuluri 

In sys_email, are you checking correct rejection notification log.

Your code is absolutely fine.

 

 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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