related list on request item form and change request form

Nisha Mishra23
Tera Contributor

I want related list of change in request item form and request item related list on change form.  We have created UI action on request item form to create change so I can  display the number of change under related change and request number under related request

 

 

 
 

 

5 REPLIES 5

Dr Atul G- LNG
Tera Patron

Hi @Nisha Mishra23 

 

Out-of-the-box (OOTB) related lists available in RITM: [Add from form configue -- Related List]

 

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DrAtulGLNG_1-1771493829505.png

 

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Ankur Bawiskar
Tera Patron

@Nisha Mishra23 

so how are both RITM and CHG related to each other?

you must be storing RITM sysId in CHG since you are creating CHG from RITM?

based on that you can have related list

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

NishaMishra23_0-1771496239592.png

We have created UI action in order to create change from request once we click on create normal change it creates change 

 

Hi @Nisha Mishra23 

 

This is pure customization. Out of the box (OOTB), we dont  have a UI action to create a change from the RITM. You would need to build the full logic yourself, and I would suggest avoiding this. Instead, it’s best to use the OOTB related list I shared earlier, as that is the recommended approach.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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