Relating CLOSED incidents to problem
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‎11-11-2015 03:11 AM
Im trying to relate a CLOSED incident to a problem....
But it seems like this is not possible, which puzzles me a bit...
As it is very good practice to relate closed incidents to problems, as "evidence" to support further investingation for a root cause in the Problem ticket.
How do i do this?
Im very well aware that its possible to relate OPEN incidents to problems....But we rarely do this, because we use the problem process (as intented i ITIL) to investigate root cause.
And we use the incident process to supply the immediate workaround.
So again, how do i do this ?
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‎11-12-2015 12:52 AM
seems like You Pointed me in the right direction.
Thanks a lot guys.
Very very helpfull