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Updated By Field should show Name instead of ID

Hello Everyone, I want to update the "First name Last name" in the Updated By field (sys_updated_by OOTB) instead of ID.I tried creating a Onbefore Business rule which is not working properly. (function executeRule(current, previous /* previous */ ) ...

Rakesh40 by Tera Contributor
  • 281 Views
  • 1 replies
  • 0 helpfuls

Resolved! Knowledge article

In knowledge article when we publish the knowledge article will go to review state and sends the approval to publish the article. when we reject the approval from list view it should not reject and when we fill the comments from the list view and rej...

Reddy39 by Tera Expert
  • 499 Views
  • 2 replies
  • 2 helpfuls

Redirection to two different portals based on role or company

I have two seperate portals configured in Servicenow.  One internal using Single Sign on with AD users. With these users they are split into ITIL or non ITIL users Internal Non itil role users are redirected directly to /sp portal when entering our i...

mattmm by Kilo Sage
  • 2587 Views
  • 5 replies
  • 0 helpfuls

Issue with the not showing the reports in dashboard

Hi,We have changed the servicenow url, 'abc.service-now.com’ to 'xyz.service-now.com’ but in dashboard we are not founding the reports which already created.It is showing the error like abc.service-now.com's server IP address could not be found.Can a...

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mania by Tera Contributor
  • 420 Views
  • 6 replies
  • 0 helpfuls

Adding 1 Change record to multiple Stories

Good Day,  Wanted to find out if anyone else has experienced this or know how we can solve it. We have a scenario where we work on multiple stories that could relate to a single change, now there is a related list on the story from where we can add t...

LivashanN by Tera Contributor
  • 628 Views
  • 7 replies
  • 3 helpfuls

Delete backed out update set

Hi,I did push my update set to qa from dev region for fix and workflow where fix is applied was stuck on loading page ,I did back out updates and tried to reimport updated workflow from dev again but still workflow is stuck on loading page. I would l...

Resolved! Virtual Agent & Live Chat on separate portals

We currently have 2 portals setup. One is the main Service Portal (url: /sp) and the other is for the Service Desk Live Agent Chat (url: /sdchat) We have recently setup Virtual Agent in our test environment on the /sp portal with agent chat disabled ...

Ryan Maddock by Tera Contributor
  • 2298 Views
  • 3 replies
  • 0 helpfuls

UI Builder

Hi All, I want to create a UI Action on the Yellow highlight where if someone click on that button so a new window should popover of the list of Incident or that list should open in new tab.

Virag1 by Tera Contributor
  • 574 Views
  • 5 replies
  • 0 helpfuls

Dynamic Walk-up Experience reasons

Hi all, We've been implementing the Walk-up Experience for one of our customers. The customer has several services and not all of them are provided on-site, but online.So, we would like to configure walk-up reasons that are visible dependent on the c...