Hi,Created two SLA's based on two different durations one for weekdays another one weekends.Created two schedules one for weekdays another one weekends as per below screenshorts.SLAs and Schedules:1st SLA:2nd SLA:Here Based on conditons i created a i...
Hi, I have three survey's 'A', 'B' and 'C' so and have three categories from catalog item Category is 'X', Category is 'Y' and Category is 'Z'.I want to send survey when state is resolved based on catalog item category from RITM (Variables) as per be...
Hi, I am trying the copy attachment from sys_email to case record so i havee used below code but not getting mapped.Can anyone please let us know where i missed?(function executeRule(current, previous /*null when async*/) { // Add your code here ...
Hi, I want to remove the mandatory on HR service field from case creation.Can anyone please help on this, It will be useful. Thanks!
Hi, How to enable audit delete records for any table in ServiceNow?Can anyone please help on this, it will be helpful. Thanks!
I have Approve button for Demand, so when we click on the button it should display a pop up. Approvers should have the option to add comments when approving, but this should remain optional (not mandatory). Th Approve button is implemented in a widge...
I want a field to display the difference between two times in minutes.Eg: Business Duration = 136
In Continual Improvement Management (CIM) - is there any possibility to link CIM Coordinator with Business Service or Business Process or Assignment Group table so if anyone selects that then it automatically fills CIM Coordinator field? I am looking...
As ServiceNow continues to expand across Workspaces, APIs, integrations, and automation, enforcing business rules only at the UI level is no longer sufficient.A common scenarioFields appear mandatory or read-only in the UI, yet records still get crea...
A pattern I see often is teams creating custom tables to manage business cut-off dates (payroll, billing, compliance windows, blackout periods, etc.). In many cases, this complexity can be avoided by using ServiceNow’s out-of-the-box Schedule tables....
I have a requirement that needs Problem state to be set as "Pending change" when a change request is created from a problem record. Problem state should be set as "Pending change" when a change request is created using the UI action "Create Normal Ch...
Hi All,I have below requirement kidly let me know how to resolve itI have one catalog item in witch there are 2 variables available 1 has 2 choices called A & B and another one is referenceIf A is selected then menber of software group will be shown ...
Hi Team, When we clicking on Request Approval button in Standard Change Template, receiving below error in prod. when we are doing this in Test, we are able to do Request Approval, Approval is also Triggering
Hi SN folks,I'm observing this behavior in my recent Zurich release instance, Scenario: While sending email to a user in Users table, while the user is inactive. But the same is sending in non Zurich release instancesDescription: I'm triggering an em...
I received a requirement to make all fields on a task 'Read Only' whenever it is assigned to a specific Assignment Group. I managed to implement this using a Client Script; however, the 'State' field remains editable. Does anyone know why this might ...