remove an article template from a kb base

cchacha
Mega Guru

Hi all,

how do you remove an article template from a kb base, even though there are articles using that article template.

is there no way to remove this article template from the kb base?

 

Thanks,

Carol

2 REPLIES 2

Jayant_M
Kilo Sage

Hi @cchacha ,

 

You can navigate to System Defination> Template and search for the table name . Find the respective record and you can delete the particular Template record 

 

Please mark my response helpful if it resolves your issue.

Siddhesh Gawade
Mega Sage
Mega Sage

Hello @cchacha ,

 

You can deactivate the article templates by navigating to Knowledge>Administration>Article Templates. 

 

Kindly mark the answer ✔️Correct or Helpful ✔️If it addresses your concern.


Regards,

Siddhesh