remove an article template from a kb base
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01-15-2024 07:22 AM
Hi all,
how do you remove an article template from a kb base, even though there are articles using that article template.
is there no way to remove this article template from the kb base?
Thanks,
Carol
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01-15-2024 07:31 AM
Hi @cchacha ,
You can navigate to System Defination> Template and search for the table name . Find the respective record and you can delete the particular Template record
Please mark my response helpful if it resolves your issue.
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01-15-2024 07:34 AM
Hello @cchacha ,
You can deactivate the article templates by navigating to Knowledge>Administration>Article Templates.
Kindly mark the answer ✔️Correct or Helpful ✔️If it addresses your concern.
Regards,
Siddhesh