Remove Live Chat from Customer Portal

[adi91221]

Hi,

I want to remove the Live Chat from portal page. This is not available in CSM Header Menu. Can some one help me with this.

[Pratiksha Kalam]

Hi,

You need change the Header menu widget  from Menu Item .

If my reply helps you at all, I’d really appreciate it if you click the Helpful button and if my reply is the answer you were looking for, it would be awesome if you could click both the Helpful and Accepted Solution buttons! 🙂

Regards,
Pratiksha

[Alberto Consonn · Accepted solution]

Hi,

you have to make it empty the value of the field Chat Queue in the Portal form.

If I have answered your question, please mark my response as correct and/or helpful so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[NYoks1]

If the above solution does not work (e.g. CSM portal) you can go to Service Portal --> Agent Chat (sp_agent_chat_config.list) then disable which Agent Chat you do not want to show.

[Inactive_Us1918]

This is the only correct solution (appropriate) solution.