there is check box and a reference field on catalog item which referes to ABC Table. if fields on table is empty and check is False then catalog item variables should visibleif check box == false and referencefield.table fields == emptythen XYZ vari...
I have template TEMP101 and i have custom field called (High) in that templateTEMP101, when i try to edit the template from incident form by clicking on edit it is not Populating that custom field (High) alone . All other system fields are present. ...
Where is the system property or script for the Service portal to change from showing 9 Service catalog items/widgets to something more, like 20, so we can avoid having to keep clicking the 'Show More Items' button? Here is a screenshot of our current...
Hi All, I need your help, How I can hide the Comments fields in portal for Resolved and closed incidents to users. Please see the attachment. Thanks in Advance.
@Ankur Bawiskar/friends, Sir please help I need to Update the State in RITM which is showing as what ever the value is showing below I have to make it to closed complete - state. When the stage is complete 1- work in progress2 - pending3 - Open PLE...
We have a vendor that monitors and manages all of our security cameras at all of our sites. I would like to know how to allow or enable this vendor to have the ability to see every ticket that they have, closed and open, as well as create incidents (...
Hi All, Need to integrate. Prometheus to ServiceNow tool, so kindly let us know what are the steps we need to follow and please share the relative document regarding. integration of Prometheus to ServiceNow. ASAP. Thanks,Sneha K S(ICORE-CIS)Wipro
I would like to ensure that only users with the admin role are able to access the 'View' option from the context menu in the Incident console. For all other users, the 'View' option should not be visible
I am working on my first two order guides and having an issue with the quantity. If a user orders a quantity of an item that is >1, when they get to the Summary screen for the order the quantity shows as 1. From what I have read, this cannot be udp...
I would like to have a slushbucket filtered automatically. For example, the slushbucket must display the users of a given company. I would like to have it filtered automatically and not manually supplied.
Good Afternoon SNC, I have a form on the Service Portal that allows end users to request 1 or more users be added to a resolver group. They do this by selecting users from a list collector (variable name: members) and moving them from the left-side...
Hi all,I have created a database view where I need to combine security incidents opened by "x user". and the sys_user table. I need some help with the where clause to connect the tables and show the user's details based on Security incidents opened ...
Hi all, We created one database view with 5 tables the databaseview containing more than 90,00000 records so we are not able to create report using that database view is there any way to load the report faster. Thanks
Dear All, I need to restrict the list of business services, visible to users in self-service portal and incident page. User should only see the services, available for him. I've added Business service -> users supported related list to the Group Form...
@jaheerhattiwale Hi Jaheer,Hope you're doing good. I want to place widgets like as below attached image. And need to show the left arrow and right arrows whenever user click on any arrow the widgets will move accordingly. Please help me how we can d...
