Since moving to Tokyo (Next Experience) I have noticed a slight change in info messages (gs.addInfoMessage()). I now see two styles:Pop-up messages (appear at the top of the screen on a layer in front of the form)Regular messages (appear at the top o...
Hi, Does anyone have an example RACI Matrix listing the activities that are undertaken during BAU support for a CMDB once Discovery is implemented? I am looking to get owners for all of the management activities such as resolution of conflicts betwee...
Hi Team,I have created one UI action 'Request Approval' , When we click on this it will trigger the associated workflow. Below is the script for same .var wflw = new global.Workflow();wflw.startFlow(wflw.getWorkflowFromName('workflowName'), current, ...
Hi,Where do I find a diagram of a swim lane or flow chart of SN best practice for Incident, Problem, Change, Service req. ? Thanks in advance!
Hi Everyone,I have created a Record Producer where one variable type created as Attachment. When we are trying to attach documents through this, same document are getting attached 2 times.On notes section on task record one document is showing blank ...
We are looking to use Order Guides or Record Producers in New Hire Order Forms and wanted to know which would be easier to maintain and which would be easier to view from by the employee.
We have a requirement that if once catalog item is submitted, approved, It will take the excel sheet from that request and auto run an existing transform map which will update multiple records in an OOB table . Please suggest on how to make this poss...
Hi All, Add agent assist in service operation workspace(SOW) sc task form contextual side bar. Regrads, MK
My objective:To identify tables and fields in Service Now for external reporting purposes, specifically around Incident, Change, Problem, etc. The reporting is to deliver metrics like a SLA's met, SLA's that have breached, how many incidents/change_r...
Hello Team, I'm trying to validate multiple conditions before automatically creating order records when the date field changes from empty or null to any date. But I'm not sure how to make the following points a reality. I've previously written about ...
Hi All,I have a scenario where I am setting catalog task to pending change in a workflow activity but during execution, activity state showing as finished and I am not able to change the state of the task back to work in progress. Even using BR and R...
Hi,How to add a reference link to the email body I tried but it is now showing the link to the record. ${URI_REF}
Hello, We use CSM. I am trying to figure out why a case would be auto created and associated to a request when a Service Catalog item is ordered in platform view. This happens when some of our employees with itil role orders a Service Catalog item....
Hi,when I select the start date from the catalog variable I want to convert it into a custom format in a new variable. For example, if the start date is 22/01/2023 11:36:52, I want to convert it to 22/JAN/2023 11:36.But when I use the below code it's...
please find the above problem
