I've come across a before business rule with nothing added on the "When to run" tab. It has a script on the Advanced tab, that also has an empty Condition field. It runs against the Problem table, Active and Advanced are selected. The Actions tab is ...
Hi all. I have created new header for service portal and added some menus. here I have not added "tours" menu,its coming automatically. I don't understand from where its coming Guys can anyone guide me? Thanks!
Hi All, Hope you are doing good. I have a requirement, after 3 business days of approval creation if no action is taken then it should cancel all approvals which is created for that RITM. Can anyone help me on this. If possible, you can provide solut...
Hello, User is not able to login(SSO) into ServiceNow instance. Getting error message as "Logout Successful" Tried below remedies but, Still issue Persists:clear cache and loginIn Ldap user is active and also in ServiceNow user is activeUserid in LDA...
we have to create a related list on service offering records, under this related list we have to show related "Plans" via plan asset records.here we have a common field "item" in service offering and plan asset tables. plan asset record has 'plan' fi...
Hi,I've requirement to give 'write' access to the user having a particular role to 'Risk Score' field available in "sn_vul_vulnerable_item" table. Please see the screenshot as below (by default this field is read-only): I've created a role called "sn...
Hi all, In General ITIL users will land up into navigation page, but i want to change the default landing page to Agent workspace page instead of navigation page. Is it possible to change the default landing page.
I have an issue with problem records, when I click on resolve, the problem record is closing directly without checking the active open problem tasks, I need to stop the problem resolving, problem resolve will happen only when the active/open tasks ar...
Hi All,I have a requirement where I need to use variables of record producer for notification but there is no direct reference for the record producer variables only I can see the variables in form but on the notification table I am not getting those...
I have a Due Date field on my catalog form, named csc_due_date. In the workflow on the Create Task activity, I'm using the due date on the task ticket. I'm using this script: task.due_date = current.variable_pool.csc_due_date; The due date field gets...
Hi All, Survey is not getting triggered in our test instance eventhough everything is same in dev and test. Instance is also not getting created when i try to manually click on 'Assign Survey' button it says Instance could not be created. Please l...
I've just upgraded from Quebec to San Diego and my ITIL users are receiving this error when they login. Why is this and how do I resolve it? "The ITIL Homepage dashboard has not been shared with you. You can request access from [My name]." Thanks,A...
how to create a report for the users login history to service-now?
It appears that the "attachment' feature does not allow the option to "Download all" documents. This is available on the Incident form on the Now platform. Can someone tell me why are these different? Can this be configured to have the same capabilit...
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