Removing software installation records
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‎06-22-2016 10:22 AM
In my customer`s environment CI`s (desktops and laptops) can be re-purposed or re-stocked (employee leaves the company and their computer is wiped and put back in the inventory to be used by someone else in the future). They want to delete all the installed software records from the CI when the status changes to something other than In Use or In Maintenance since there will be no software actually on this CI since it is wiped.
Obviously the software installation records can be deleted from the software installation table, but I am wondering if this is the best way to do this (I would create an on update BR to do the deletion based o nthe status change). Any input for the community would be greatly appreciated.
Ric
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‎06-22-2016 11:12 AM
Ric,
This is something we talked about in a lab I delivered at K16. You can absolutely delete the Software Installation records, but I would not just delete them on status change. In fact, I wouldn't allow the status change to happen manually. Instead, look at your process to decommission a device and put it back in stock. With your process set, build a workflow behind it to support and track it. For my example, I used a change request that tracked the entire process of bringing back the device, wiping the drive, and when the software installation records (and device entitlements) are deleted, the deleted items are listed in the change request work notes if you ever need to refer back to them.
Please let me know if you have any questions on components of this workflow.
Ben
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‎06-22-2016 11:15 AM
Thank you Ben, you answered my question and made a very good suggestion about workflow.
Ric
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‎06-22-2016 11:18 AM
Oh, and another good thing about automating this: Software Counts run automatically on a nightly basis (or on demand, if you want). The next time the counters run, your Rights used numbers will automatically update, so those licenses will be freed up.
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‎06-22-2016 11:20 AM
The original requirement was for precisely that reason; so that the counters would be accurate
Ric
